Melody Rodriquez
Merced,CA
Summary
Goal-oriented and meticulous Receptionist with outstanding computer skills and telephone etiquette. Equipped to handle front desk operations, greet guests, route correspondence, and solve immediate issues. Committed to contributing to company growth.
Overview
16
16
years of professional experience
Work History
Receptionist/File Clerk
Harold Schick Ophthalmology
Merced, CA
12.2019 - Current
- Greeted patients and provided them with assistance.
- Verified all patient information and insurance is up to date.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments, managing a complex calendar for multiple providers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Extensive knowledge in HMO and PPO insurance plans.
- Checked insurance eligibility and authorization status.
- Requested authorizations for HMO insurance plans.
- Provided assistance in scheduling patients for surgery.
- Assisted with pre-operative preparation, such as obtaining insurance authorizations, lab work, and scheduling appointments for all clearances required.
Bakery Team Lead
Smart And Final
Merced , CA
11.2011 - 03.2015
- Monitored the quality of products, ensuring they met established standards.
- Maintained records of all inventory items in order to track usage and replenish stock as needed.
- Ordered ingredients as needed from approved vendors in order to meet customer demand.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Assistant Manager
Mountain Mikes
Merced , CA
06.2010 - 11.2011
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Cleaned and sanitized kitchen surfaces and equipment.
- Opened and closed the restaurant and prepared daily bank deposits.
Price Accuracy Team Member
Target
Atw, CA
06.2008 - 06.2010
- Ensured accuracy of pricing on all retail products by monitoring and adjusting prices as needed.
- Verified price changes in the system to ensure accuracy before releasing to customers.
- Ticketed clearance items in multiple departments daily.
Education
Licensed Vocational Nurse - Nursing
Merced College
Merced, CA12-2015
Skills
- Scheduling
- Multi-line phone system operation
- Positive and professional
- Knowledgeable in HMO and PPO insurance
- Data Entry
- File Management
- Clerical Support
- Surgery scheduling
Timeline
Receptionist/File Clerk
Harold Schick Ophthalmology
12.2019 - Current
Bakery Team Lead
Smart And Final
11.2011 - 03.2015
Assistant Manager
Mountain Mikes
06.2010 - 11.2011
Price Accuracy Team Member
Target
06.2008 - 06.2010
Licensed Vocational Nurse - Nursing
Merced College
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