Melody Sepulveda

• Trained, developed, inspired, and retained top talent.
• Set and reinforced clear and concise performance expectation's, results goals, while holding associates accountable.
• Responsible for leadership tasks delegated by the store manager including acting as manager on duty when scheduled, addressing customer experience and maintenance issues.
• Partnered with members of the sales leadership team to support action plans that improved results and ensured effective execution of operational activities.
• Implemented and sustained floorset direction optimizing the business and bringing the product story to life.
• Performed opening and closing routines including execution of bank deposits, receipt of shipment and interpreting and setting in place company directives.
• Set the direction and goals for the day when associates arrived for work.
• Met payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Led exceptional in store customer experiences through demonstrating and modeling selling behaviors.
• Created genuine connections with customers by uncovering needs, sharing product information, demoing product, and making personalized recommendations.
• Provided a safe, clean, and engaging experience by adhering to all safety standards and expectations.
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• Open and close the store, secure the premises, and manage daily cash deposits and register balancing.
• Lead by example on the sales floor, providing exceptional customer service and driving loyalty program enrollment.
• Assist with executing floor sets, marketing displays, window changes, and inventory replenishment.
• Provide feedback to store management, set daily goals for associates, and assist with training.

• Delivered friendly, personalized service by sharing product knowledge and fragrance expertise to drive sales and loyalty rewards program enrollment.
• Assisted with maintaining visual merchandising standards, including restocking shelves, floor sets, window displays, and marketing placement.
• Operated the cash register, processed transactions, handled returns, and maintained a clean checkout area.
• Acted as a brand ambassador, staying informed about promotions and new fragrance launches to educate customers.
• Collaborated with colleagues to achieve store sales goals.

• Managed financial records, ensuring accuracy and compliance with church policies.
• Processed donations and contributions, maintaining detailed tracking systems.
• Assisted in budget preparation, supporting planning efforts for church activities.
• Coordinated financial reporting, providing insights to leadership for decision-making.
• Implemented efficient filing systems for financial documentation and records management.
• Maintained confidentiality of information related to receiving, recording and depositing of funds.
• Processed payroll and payroll taxes.

• Assisted members with account inquiries and transactions to enhance customer satisfaction.
• Processed deposits, withdrawals, and payments.
• Educated members on digital banking tools to improve user experience and efficiency.
• Resolved member complaints swiftly, ensuring timely follow-up for service recovery.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Verified customer identification and documentation for compliant transactions.
• Educated members on products and services offered by the credit union

• Processed transactions accurately while adhering to bank policies and procedures.
• Assisted customers with account management, including balance inquiries and transaction history.
• Maintained up-to-date knowledge of banking products and services to provide informed assistance to clients.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Balanced cash drawer

Supervised and trained employees in prepping Workers Comp documents to be scanned into computer.

Worked with my team to manage workload and meeting quotas for the day.

Distributed documents to employees to prepare based on skill level.

Implemented procedures to ensure goals were met for the day.

• Assisted customers in product selection and provided exceptional service to enhance shopping experience.
• Maintained organized merchandise displays to promote sales and improve store aesthetics.
• Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
• Collaborated with team members to achieve daily sales goals and maintain inventory levels.