Melody Summerville
Sarasota,FL
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Applebee's Neighborhood Grill & Bar
09.2023 - Current
- Assisted in managing daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new staff on service protocols and menu knowledge.
- Streamlined inventory management processes to reduce waste and enhance efficiency.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with kitchen staff to optimize food preparation timelines and quality control.
- Implemented promotional strategies that increased guest engagement within the community.
- Monitored staff performance, providing feedback to improve service delivery consistency.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Generated repeat business through exceptional customer service.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented staff training programs to elevate service standards and knowledge.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Team Leader Manager
Circle K
03.2020 - 09.2023
- Led team to achieve operational efficiency through effective scheduling and resource allocation.
- Developed training programs for new hires, enhancing team performance and service quality.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Monitored daily operations, ensuring compliance with safety regulations a nd company policies.
- Coordinated staff meetings to align goals and foster collaboration among team members.
- Monitored daily operations, ensuring compliance with safety regulations and company policies.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Server
Good Time Dinner
01.2018 - 06.2020
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new servers on menu items, service standards, and operational procedures.
- Assisted in inventory management, monitoring stock levels for timely replenishment of supplies.
- Implemented suggestions for process improvements that enhanced service speed and quality.
- Resolved guest complaints promptly, maintaining a positive dining experience and reputation.
- Led team meetings to discuss service strategies and share best practices for improved performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Managed inventory of dining supplies to prevent shortages during service.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Improved dining experience by providing prompt, attentive service to guests.
- Streamlined order-taking process to minimize wait times for diners.
Assistant Manager
Applebee's Grill + Bar
02.2013 - 11.2017
- Analyzed sales data to identify trends, informing decision-making for menu adjustments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw daily operations to maintain store cleanliness and organization.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented promotional strategies that increased guest engagement within the community.
- Monitored staff performance, providing feedback to improve service delivery consistency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented staff training programs to elevate service standards and knowledge.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Sarasota County Technical Institute
Sarasota, FL03-2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Sales reporting
- Orientation and training
- Employee performance evaluations
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Cost reduction
- Cost control
- Project management
- Financial management
- Budgeting and finance
- Business administration
- Schedule oversight
- Negotiation
- Promotional planning
- Consulting
Timeline
Assistant Manager
Applebee's Neighborhood Grill & Bar
09.2023 - Current
Team Leader Manager
Circle K
03.2020 - 09.2023
Server
Good Time Dinner
01.2018 - 06.2020
Assistant Manager
Applebee's Grill + Bar
02.2013 - 11.2017
High School Diploma -
Sarasota County Technical Institute
Visitation Request
2014-12-14, 16, True, Shirts, Shoes, Heelys, braless attire, underwear-type tee shirts, tank tops, fish net shirts, see-through fabric, skin-tight clothing, dresses or skirts more than 3 inches above the knee, military style camouflage, True, denial of visit, 1, 1, 50, 1, 5, 10, 20, True, original container, clearly readable label, 5, 3, 2, 3, intoxicating beverages, controlled substances, cash over 50, firearms, explosive devices, cellular phones, True, only at beginning and end of visit, loitering, loud behavior, giving or taking items from inmates, under influence of drugs or alcohol, refusal to produce ID, disruptive behavior, Saturday, Sunday, 09:00, 15:00, 08:00, 14:00, 08:15, 14:00