Melody Taylor
North Chesterfield,Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Amazon
10.2013
- Responsible for processing online orders
- Supervision of employees on cherry pickers
- Completed training and coaching to team
- Ran order filling line to complete priority orders.
Sales Associate
Rainbow Shops
11.2023 - Current
- Responsible for assisting customer throughout store, providing great customer service
- Assist store manager with store resets, and store changes
- Process and complete sales transaction with customers
- Helps to maintain clean and safe environment for employees and customers.
Call Center Supervisor
Maximus Inc.
03.2021 - Current
- Demonstrates all the criteria for meeting expectations and is an advocate for positive change within the department
- Weekly coaching provided to the team on a one-on-one base to make sure agents are aware of their current standing with adhering to schedule and shift
- Ability to maintain compliance with service level agreements established for the call center
- Responsible for managing the quality of work for their respective teams to meet an acceptable standard as set by the client.
Team Lead
Conduent
07.2016 - 03.2021
- Assist with new hire training
- Completed one on ones with new agents on the call center floor
- Assist with coaching agents on policy and production flow, floor coach for new agents taking calls for state medical assistance.
Education
Healthcare Administration Degree -
Bryant and Stratton
Chesterfield, VA04.2024
Received Cosmetology Certificate -
Richmond Technical Center
Richmond, VA01.2003
Diploma Received -
Dinwiddie County High School
Dinwiddie, VA01.2000
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
References
Upon Request
Timeline
Sales Associate
Rainbow Shops
11.2023 - Current
Call Center Supervisor
Maximus Inc.
03.2021 - Current
Team Lead
Conduent
07.2016 - 03.2021
Shift Supervisor
Amazon
10.2013
Healthcare Administration Degree -
Bryant and Stratton
Received Cosmetology Certificate -
Richmond Technical Center
Diploma Received -
Dinwiddie County High School