Melody Townsend
Dallas-Fort Worth Metroplex
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
Stronghouse
05.2025 - Current
- Partnered with regional leaders across the South and Midwest to align HR strategy with business goals, driving consistency in culture, compliance, and people practices.
- Led workforce planning, organizational design, and onboarding initiatives to support scalability and optimize headcount alignment.
- Oversaw the launch of the company’s first performance review cycle and rollout of an updated employee handbook.
- Advised leaders on complex employee relations matters, ensuring compliance, fairness, and risk mitigation.
- Championed employee engagement, leadership development, and retention programs that improved satisfaction and strengthened leadership pipelines.
- Leveraged HR data and metrics to guide strategic decisions around turnover, compensation, and workforce trends.
Director of Operations
Linear Roofing & General Contractors, LLC
12.2023 - 05.2025
- Oversaw daily operations with a focus on HR support, customer relations, and 1099 contractor management, improving operational efficiency and team accountability.
- Trained and facilitated CRM usage for employees and contractors, enhancing adoption, data accuracy, and workflow efficiency.
- Served as a key liaison between Linear Roofing and executive leadership at Stronghouse, strengthening cross-company alignment on strategic goals and partnership outcomes.
- Supported team development and process optimization initiatives that enhanced communication across departments, driving measurable gains in productivity and customer satisfaction.
District Operations Manager
LA Fitness
11.2022 - 12.2023
- Supervised operations across approximately 14 locations in the Dallas–Fort Worth market, ensuring consistent performance, operational efficiency, and brand standards.
- Provided interim leadership for three Houston locations during a critical coverage period (Aug 2023 – Sep 2023), maintaining continuity and stability.
- Oversaw daily operations for nine DFW locations (Nov 2022 – Aug 2023), with a focus on performance optimization, consistency, and member satisfaction.
- Directed janitorial staffing and facility maintenance at corporate headquarters (Feb 2022 – Nov 2023), ensuring cleanliness, compliance, and safety standards.
- Supported the acquisition and integration of a Gold’s Gym location in Arlington, VA (Dec 2022 – Jan 2023), assisting with operational transition and onboarding.
District Operations Supervisor
LA Fitness
02.2022 - 11.2022
- Led the development of five clubs, building and mentoring high-performing operational teams that increased productivity and reduced turnover.
- Implemented operational improvements that elevated cleanliness and customer service ratings at a national level.
- Trained and developed top-performing managers in revenue generation and service call performance.
- Managed operating budgets, controlled expenses, and optimized vendor relationships while overseeing internal work orders.
- Partnered with Sales VPs to support initiatives driving membership retention and growth.
Operations Manager
LA Fitness
01.2021 - 02.2022
- Directed day-to-day operations while executing short- and long-term strategies to achieve business goals and maximize profitability.
- Analyzed financial reports and reconciled accounts to ensure accuracy, support revenue growth, and inform decision-making.
- Recruited, hired, and trained team members with a strong emphasis on customer service excellence and operational efficiency.
- Partnered with department managers to drive performance and implement continuous operational improvements.
- Resolved member concerns both in person and through the nationwide Member Services Hotline, ensuring timely, effective solutions and high customer satisfaction.
E-commerce and Marketing Manager
Maverick Fine Western Wear
01.2020 - 01.2021
- Led targeted social media and brand strategy initiatives to increase online visibility, audience engagement, and sales.
- Planned and executed high-impact marketing campaigns and events to drive revenue and brand awareness.
- Managed e-commerce operations, including product uploads, data accuracy, and platform maintenance across multiple channels.
- Coordinated website content updates, merchandise launches, and promotional campaigns to ensure timely and consistent execution.
- Spearheaded the integration of NCR Counterpoint with Shopify, improving inventory synchronization and operational efficiency.
- Collaborated with cross-functional teams to deliver seamless customer experiences and maintain up-to-date, on-brand content.
Music Festival Associate
DICKSON MUSIC PRODUCTION
08.2018 - 01.2020
- Built strong relationships with new and returning attendees, driving engagement, loyalty, and repeat attendance.
- Supported sales initiatives that contributed to meeting and exceeding revenue goals.
- Conducted post-booking follow-ups to ensure high service satisfaction and positive attendee experiences.
- Managed accounting and financial transactions, maintaining accurate records to support operational efficiency.
Education
Fashion Merchandising, Minor in Business
Texas State University
01.2017
General Studies
Blinn College
01.2015
General Studies
Lone Star College
01.2014
Skills
- Multi-Unit Operations
- HR Project Management Skills
- Retail Operations
- Workforce planning
- Employee relations
- Retention strategies
Certification
- HR Consulting Skills
- HR Generalist
- HR Business Partner 2.0
Timeline
Human Resources Business Partner
Stronghouse
05.2025 - Current
Director of Operations
Linear Roofing & General Contractors, LLC
12.2023 - 05.2025
District Operations Manager
LA Fitness
11.2022 - 12.2023
District Operations Supervisor
LA Fitness
02.2022 - 11.2022
Operations Manager
LA Fitness
01.2021 - 02.2022
E-commerce and Marketing Manager
Maverick Fine Western Wear
01.2020 - 01.2021
Music Festival Associate
DICKSON MUSIC PRODUCTION
08.2018 - 01.2020
General Studies
Blinn College
General Studies
Lone Star College
Fashion Merchandising, Minor in Business
Texas State University