Melody Zimmerman
Forney,TX
Summary
Dynamic and dependable professional with over 10 years of experience in Assisted Living, Memory Care, and Management, complemented by more than 18 years in customer service. Proven ability to quickly grasp new concepts, thrive under tight deadlines, and communicate with clarity and effectiveness. Highly organized and self-motivated, consistently delivering exceptional results while fostering a supportive environment for clients and team members. Committed to enhancing the quality of care and service through innovative solutions and a compassionate approach.
Overview
11
11
years of professional experience
Work History
Executive Director
Avalon Memory Care
Garland, TX
10.2016 - 02.2021
- Oversaw implementation of care strategies and activities, prioritizing the emotional, physical, psychological, and safety well-being of residents.
- Oversaw screening, hiring, and evaluation processes for all facility staff.
- Managed comprehensive scheduling to guarantee adequate coverage across all departments and shifts.
- Provided 24/7 on-call support to address staff and resident issues promptly.
- Performed comprehensive assessments of resident care requirements to enhance overall well-being.
- Oversaw regular assessments and streamlined coordination of resident service plans to align with individual needs.
- Reviewed and confirmed precision of personnel records, facilitating efficient HR operations.
- Organized and led staff in-service meetings aimed at improving operational efficiency and knowledge sharing.
- Executed comprehensive cleaning and maintenance routines to ensure optimal living conditions.
- Implemented training sessions to ensure staff compliance with emergency protocols.
- Managed budget development and tracked expenses to ensure financial compliance.
- Conducted thorough evaluations and collaborated with staff to create tailored care plans for residents.
- Facilitated efficient scheduling and administration of employee tuberculosis tests to ensure compliance.
- Directed accurate filing of concern and incident reports, coordinating follow-up actions to address issues effectively.
- Implemented compliance protocols to meet state regulatory requirements, facilitating mandatory reporting processes.
House Manager/Caregiver
Oakley's
Terrell, TX
04.2011 - 06.2016
- Oversaw staff management and development to enhance team performance.
- Created and managed weekly schedules to ensure efficient resource allocation.
- Administered medications and ensured proper distribution to patients.
- Coordinated scheduling and transportation for medical appointments.
- Scheduled appointments for home repairs and maintenance services.
- Evaluated household inventory levels and coordinated restocking efforts to support daily living requirements.
- Oversaw bill management processes to ensure timely payments.
- ADL's
Mental Health Technician
Timberlawn Mental Health System
Dallas, TX
07.2010 - 04.2011
- Welcomed and registered patients upon arrival to the unit.
- Demonstrated effective communication and problem-solving skills during crisis situations involving patients, families, or staff.
- Identified and tackled personal mental health issues to promote patient recovery and support.
- Conducted comprehensive reviews of safety procedures and unit rules with patients, ensuring clear communication and alignment with nursing teams.
- Systematically documented patient interactions, prioritizing confidentiality and compliance with HIPAA requirements.
- Documented client entry and exit times along with destinations to ensure accurate tracking and reporting.
- Coordinated preparation of patients for discharge or transfer to enhance continuity of care.
Education
High School Diploma -
Mesquite High School
Mesquite, TXSkills
- Team Leadership, Training and Development
- Judgement and Decision Making
- Regulatory Compliance
- Employee Motivation and Performance
- Relationship and Team Building
Experience
["Chief Executives"]
Timeline
Executive Director
Avalon Memory Care
10.2016 - 02.2021
House Manager/Caregiver
Oakley's
04.2011 - 06.2016
Mental Health Technician
Timberlawn Mental Health System
07.2010 - 04.2011
High School Diploma -
Mesquite High School