Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Melodye Paige Burd

Bowling Green,KY

Summary

Dynamic Store Manager at Smoothie King with expertise in inventory management and employee training. Proven track record of enhancing customer satisfaction through effective problem resolution and staff supervision. Successfully implemented sales strategies that maximized revenue while maintaining high standards of service and compliance. Passionate about fostering team development and operational excellence.

Overview

11
11
years of professional experience

Work History

Store Manager

Smoothie King
Bowling Green, KY
06.2021 - Current
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Ensured compliance with safety regulations and company policies.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Managed daily banking activities such as deposits and withdrawals.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Trained and mentored associates to teach daily tasks and procedures.

Brand Representative

Hollister.Co
Bowling Green, KY
05.2021 - 05.2022
  • Promoted positive company image through superior customer service experiences.
  • Engaged with potential customers, providing product information and answering queries.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Maintained a professional appearance and demeanor that reflects the brand's image.
  • Trained new brand ambassadors, sharing best practices and brand values.

Resident

Arcadia Senior Living
Bowling Green, KY
08.2020 - 04.2021
  • Performed vital sign checks and documented results accurately.
  • Administered medication as prescribed by physicians.
  • Monitored changes in residents' physical condition or behavior patterns.
  • Ensured compliance with federal, state, and local regulations regarding care facilities.
  • Facilitated meaningful conversations between residents and visitors.
  • Reported any incidents or accidents according to facility protocols.
  • Collaborated with other staff members to ensure the safety of each resident.
  • Responded quickly and appropriately to any medical or behavioral emergencies that arose.
  • Conducted daily rounds to check on residents' health and wellness.

Assistant Dance Instructor

Ms Adrienne's Dance Studio
Glasgow, KY
09.2014 - 05.2018
  • Assisted Dance Instructor in planning and executing dance classes for students of all ages.
  • Maintained a safe learning environment by enforcing rules and regulations.
  • Provided feedback to students on their performance and technique.
  • Provided assistance with auditions or casting calls when needed.
  • Encouraged students to reach their full potential as dancers through positive reinforcement.
  • Prepared materials for upcoming classes such as music selections or costumes.
  • Instructed groups of individual and coupled dancers in different dance styles.

Education

Bachelor of Science - Interior Design

Western Kentucky University
Bowling Green, KY
05-2024

Skills

  • Inventory management
  • Customer service
  • Employee training
  • Cash handling
  • Visual merchandising
  • Sales strategies
  • Staff supervision
  • Problem resolution

Accomplishments

  • Glasgow High School, Graduating Class of 2019: Graduated Top 10 with 4.25 GPA
  • Western Kentucky University, Graduation Class of 2024: Graduated with 3.75 GPA

References

References available upon request.

Timeline

Store Manager

Smoothie King
06.2021 - Current

Brand Representative

Hollister.Co
05.2021 - 05.2022

Resident

Arcadia Senior Living
08.2020 - 04.2021

Assistant Dance Instructor

Ms Adrienne's Dance Studio
09.2014 - 05.2018

Bachelor of Science - Interior Design

Western Kentucky University

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