Melody McLaughlin
Humble,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
CSR/Cashier
Walmart
Humble, TX
01.2018 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register to record all transactions accurately and efficiently.
Host/Server Trainer
Red Lobster Restaurant
Houston, TX
10.2017 - 11.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 15%
CSR Supervisor
Amazon
Dinwiddie, VA
11.2013 - 03.2017
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Urban Assembly For The Performing Arts
New York, NY06.2012
Skills
- Customer assistance
- Stocking and Replenishing
- POS Systems
- Point of Sale Knowledge
- Cash Register Operation
- ID Verification
- Currency Sorting
- Money handling
- Sales expertise
- Till counting
- Refunds and exchanges
- Written and verbal communication
- Retail Merchandising
Timeline
CSR/Cashier
Walmart
01.2018 - 03.2020
Host/Server Trainer
Red Lobster Restaurant
10.2017 - 11.2018
CSR Supervisor
Amazon
11.2013 - 03.2017
High School Diploma -
Urban Assembly For The Performing Arts
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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