Shannon Roach
Canyon Hills
Summary
Dynamic customer service professional with extensive experience at Stater Brothers Markets, excelling in relationship building and critical thinking. Proven track record of enhancing customer satisfaction through active listening and efficient problem resolution, resulting in increased loyalty. Skilled in cash handling and maintaining accurate transactions while fostering a welcoming shopping environment.
Overview
7
7
years of professional experience
Work History
Csr/cashier
Stater Brothers Markets
Canyon Hills, Ca
04.2018 - 10.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained product knowledge to provide informed recommendations.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Handled returns and exchanges according to store policies, ensuring compliance.
- Advised on promotions and sales, contributing to increased customer engagement.
- Trained new staff on customer service protocols and operational procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Handled cash accurately, ensuring compliance with company policies and procedures.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
General Ed
Victorville Community College
Victorville, CASkills
Customer service
Active listening
Critical thinking
Customer relations
Relationship building
Timeline
Csr/cashier
Stater Brothers Markets
04.2018 - 10.2024
General Ed
Victorville Community College