Meloney Gentry
High Point,NC
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Dollar Tree
Greensboro
04.2025 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees on operational procedures and customer service standards.
- Opened and closed the store daily, ensuring all procedures were followed.
- Managed inventory levels and organized stockroom, facilitating efficient product retrieval.
- Maintained cleanliness and organization of sales floor, enhancing the customer shopping experience.
Assistant Manager
TTT's Travel
Raleigh, N.C.
01.2020 - Current
- Collaborated with owner on daily operations to achieve performance, quality, and service goals.
- Monitored students and other passengers during transit to encourage safe transport
- Collected fares using cash payment apps before each trip.
- Maintained cleanliness of buses and vans interiors to ensure a welcoming environment for passengers.
- Designed scan bars, advertisements, and business cards to enhance visibility and promote services.
Direct Support Professional
Community Innovations, Inc.
Greensboro, NC
04.2020 - 03.2025
- Provided direct care and daily living support to individuals with Intellectual and Developmental Disabilities (I/DD) in group home and community settings.
- Provided personal care assistance, including hygiene, grooming, dressing, meal preparation, medication reminders, and mobility support to enhance clients' daily living skills.
- Assisted individuals in developing independent living skills such as budgeting, cooking, communication, and time management.
- Facilitated community integration activities by coordinating transportation to appointments, recreational outings, employment programs, and social events, promoting social engagement and independence.
- Implemented Individual Support Plans (ISP) and behavioral support strategies to help clients achieve personal goals and improve quality of life.
- Monitored and documented client progress, behaviors, incidents, and daily activities in accordance with agency policies and state regulations.
- Communicated effectively with families, healthcare professionals, supervisors, and interdisciplinary team members regarding client needs and progress.
- Utilized de-escalation techniques and positive behavior support interventions to manage challenging behaviors appropriately.
- Exhibited compassion, patience, professionalism, and advocacy in supporting clients' emotional, physical, and social well-being, fostering a nurturing environment.
Customer Service Assistant
Peace of My Passion
Raleigh, N.C.
09.2021 - 05.2024
- Maintained knowledge of company products and services to make informed recommendations to customers
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and order placements.
- Engaged clients via phone and email to communicate promotions and events, enhancing customer awareness.
- Trained new staff on customer service protocols, ensuring consistent service quality and adherence to company standards.
- Managed inventory levels and restocked shelves regularly.
- Unloaded and organized delivered products in appropriate store locations
- Managed product returns according to company policy. and exchanges following company policies.
- Analyzed profits and expenses to create informative presentations for the owner, supporting strategic decision-making.
Manager's Assistant
It's Fashion
Highpoint /Greensboro/Raleigh, N.C.
02.2016 - 05.2023
- Coached and motivated a team, driving sales and delivering exceptional customer service.
- Delegated tasks and responsibilities to employees.
- Coordinated and organized appointments for management team to optimize their schedules. and meetings for the management team were effective.
- Oversaw expenses and budgets to align with business operating plans
- Managed inventory records and ensured accurate stock levels for retail displays.
- Assisted in training new employees on store policies and procedures.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Generated reports on store performance to guide management decisions
Sales lead key holder/Assistant manager
Catharine's
Thomasville, N. C.
03.2014 - 06.2016
- Coordinated promotional events that increased foot traffic and store visibility.
- Trained staff on product knowledge and effective selling techniques.
- Implemented store presentation standards to enhance customer experience.
- Created attractive merchandise displays to encourage customer purchases.
- Managed inventory levels to ensure product availability and freshness.
- Completed daily register open / close functions
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Surpassed productivity goals set by the department for productivity and accuracy levels.
Shift Manager
McDonalds
Walkertown, N.C.
04.2010 - 05.2013
- Maintained employee productivity and task focus to meet business and customer needs, supervising staff and ensuring compliance with quality standards for food and service.
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained and mentored team members on service standards and procedures.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Coordinated break and shift schedules with team members to optimize coverage and workflow.
- Oversaw inventory management to ensure stock availability and minimize waste.
Csm (Customer service manager)/ Floater
Walmart Super Center
Kernersville, N.C.
05.2002 - 05.2013
- Managed client relationships to enhance customer satisfaction and loyalty.
- Resolved customer inquiries and issues promptly and effectively.
- Oversaw client service operations to ensure smooth workflow and efficiency.
- Trained new staff members on customer service processes and procedures.
- Coordinated training sessions for staff on service excellence standards.
- Facilitated communication between clients and management for better service delivery.
Education
High School Diploma -
Carver High School
Winston-Salem, NC05-2002
Skills
- Inventory management
- Sales management
- Onboarding processes
- Staff training and development
- Performance evaluation
- Compliance adherence
- Team leadership
- Customer service
- Conflict resolution
- Problem solving
- Communication skills
- Staff performance evaluation
Timeline
Assistant Manager
Dollar Tree
04.2025 - Current
Customer Service Assistant
Peace of My Passion
09.2021 - 05.2024
Direct Support Professional
Community Innovations, Inc.
04.2020 - 03.2025
Assistant Manager
TTT's Travel
01.2020 - Current
Manager's Assistant
It's Fashion
02.2016 - 05.2023
Sales lead key holder/Assistant manager
Catharine's
03.2014 - 06.2016
Shift Manager
McDonalds
04.2010 - 05.2013
Csm (Customer service manager)/ Floater
Walmart Super Center
05.2002 - 05.2013
High School Diploma -
Carver High School