Melonia Mel Allen
Frankston
Summary
Dynamic professional with extensive experience at Lake Palestine Resort, excelling in front desk management and customer relations. Proven ability to enhance guest satisfaction through efficient service and effective communication. Skilled in appointment scheduling and maintaining confidentiality, fostering a welcoming environment that drives repeat visits. Adept at multitasking in high-pressure settings.
Overview
43
43
years of professional experience
Work History
Front Desk Receptionist/Head Bartender
Lake Palestine Resort
01.2025 - 02.2026
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Bartender
Part Time Office Mgr
Power House Control
01.2017 - 01.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Payroll
Veterinarian Technician
Mobile Animal Clinic
01.2009 - 03.2016
- Recorded respiration rate, pulse, temperature and other vital signs to conduct full physical examination.
- Partnered with DVM to assist with dentistry, anesthesia and samples for laboratory testing.
- Administered treatments to help patients recover from illnesses, injuries and surgeries.
- Stocked drugs and supplies to keep optimal
- inventory levels
Vice President
Dallas Bird Society
03.2009 - 05.2012
- Screened candidates in Placing Parrots into good home.
- Taught and discussed how to take care of parrots.
Many Positions, Final Was Sr Executive Secretary
Texas Instruments
01.1983 - 01.2008
- Maintained office records with relevant information and archived aging files.
- Prepared polished business correspondence for internal and external use.
- Managed reception desk, including greeting guests and controlling office access.
- Fielded internal and external inquiries with minimal oversight to keep executives free to focus on more important matters.
Education
High School Diploma -
Amherst
Amherst, TXSkills
- Customer service
- Administrative support
- Scheduling appointments
- Cash handling
- Telephone etiquette
- Office organization
- Time management
- Attention to detail
- Confidentiality
- Sensitive information handling
- Verbal and written communication
- Listening skills
- Problem-solving skills
- Fast learner
- PowerPoint, Word, Outlook
- Third key personnel
- POF
- Office organization
- Time management
- Attention to detail
- Confidentiality
- Sensitive information handling
- Verbal and written communication
- Listening skills
- Scheduling appointments
- Problem-solving skills
- Fast learner
- PowerPoint, Word, Outlook
Timeline
Front Desk Receptionist/Head Bartender
Lake Palestine Resort
01.2025 - 02.2026
Part Time Office Mgr
Power House Control
01.2017 - 01.2021
Vice President
Dallas Bird Society
03.2009 - 05.2012
Veterinarian Technician
Mobile Animal Clinic
01.2009 - 03.2016
Many Positions, Final Was Sr Executive Secretary
Texas Instruments
01.1983 - 01.2008
High School Diploma -
Amherst