Melonie Heaton
SBRSD
Sheffield,Massachusetts
24
years of professional experience
Experienced with handling customer inquiries and resolving issues in banking environment. Utilizes excellent communication and problem-solving skills to enhance client satisfaction. Strong understanding of banking procedures and customer service best practices. Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Work History
Paraprofessional
4 Years 1 Month- Supported classroom activities by assisting teachers in lesson preparation and student engagement.
- Adapted instructional materials to meet diverse learning needs of students.
- Fostered positive relationships with students, promoting a supportive learning environment.
- Collaborated with educational staff to implement individualized education plans (IEPs).
- Monitored student progress and provided feedback to enhance academic achievement.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Community Banker
19 Years 3 Months- Answer customers' questions, explain available services such as deposit accounts, bonds, and securities
- Compile information about new accounts, enter account information into computers, file related forms or other documents
- Help customers with applying for services such as Atm cards, direct deposits, and certificates of deposits
- Perform teller duties as required
- Refer customers to appropriate bank personnel to meet their financial needs
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes
- Collect and record customer deposits and fees, issue receipts using computer
- Investigate and correct errors upon customers' request, according to customer and bank records
- Execute wire transfers of funds
- Process loan applications
- Obtain credit records from reporting agencies
- Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults
- Duplicate records for distributions to branch offices
- Responsible for monthly audits of teller drawers, vault, coin, atm and cashier check supply
Education
High School Diploma
Skills
Compliance awareness
Strong numeracy skills
Sales proficiency
Client confidentiality
Financial product sales
Timeline
Paraprofessional
SBRSD
05.2021 - 06.2025Read More
Community Banker
LEE BANK
02.2001 - 05.2020Read More
Monument Mountain
High School Diploma
Read More