Melonie Hensley
Wylie,TX
Summary
Influential leader with over 30 years of healthcare experience. Focused on quality, safety, teamwork, and collaboration. Committed to developing and maintaining a healthy work environment as well as an exceptional consumer experience. Seeking a healthcare leadership role, where my experience and knowledge in patient care, radiology operations, professional development, change management, and outcomes promotion, would contribute to overall organizational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Imaging Services
Texas Health Presbyterian Hospital Allen
Allen, TX
11.2021 - Current
- Scope of Responsibility includes Diagnostic X-Ray, CT, MRI, NM, US, Echo, and the Breast Center
- 40 direct reports, 9 indirect reports
- Designed and operationalized a second CT scanner suite
- Expanded the scope of our MRI department to include pacemaker patients
- Aided in achieving Joint Commission Primary Stroke Center Certification
- Improved employee engagement scores from 60th percentile to 90th percentile
- Guided teams through ACR accreditation, and Joint Commission survey with zero findings
- Partnered with staff to create professional development plans to support personal and business growth.
- Directed operations to improve efficiency and increase profit margins.
- Implemented a robust MRI safety program
- Decreased billings errors by 90%
- Increased overall volume in all modalities by getting out in the community to meet with physicians/managers
- Developed policies and procedures to ensure compliance with corporate standards
- Implemented leader lunches to bring cohesiveness
- Sustained patient experience scores in the 95th percentile
- Introduced the ADKAR model for change management
Director of Imaging Services
The Hospitals of Providence Sierra Campus
El Paso, TX
02.2017 - 11.2021
- Scope of responsibility included Diagnostic X-Ray, CT, US, MRI, NM, PET/CT, IR, IR nursing, Gamma Knife, Imaging Center West, Imaging Center East, and the Specialty Campus
- 12 direct reports, 90+ indirect reports
- Overall employee engagement score reached 85th percentile
- Aided in obtaining Joint Commission Comprehensive Stroke Center accreditation
- Achieved and sustained The National Quality Metrics for Breast Centers accreditation
- Guided team through ACR accreditations, Joint Commission surveys, and Texas Department of Health surveys with a few minor opportunities
- Implemented a robust MRI Safety Program
- Identified opportunities for improvement in operational performance metrics.
- Ensured compliance with all relevant regulations, policies and procedures.
- Partnered with staff to create professional development plans to support personal and business growth.
- Directed operations to improve efficiency and increase profit margins.
- Streamlined supply chain management to reduce costs and improve efficiency.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Developed policies and procedures to ensure compliance with corporate standards.
CT/MRI Lead Technologist
East Texas Medical Center
Tyler, TX
02.2001 - 02.2017
- Direct oversight of approximately 25 CT and MRI employees
- Responsible for staff scheduling, PTO requests
- Designated CT and MRI cross-trainer
- Aided our medical physicists in the annual ACR survey
- Managed supply chain ordering
Education
Bachelor of Science - Health Administration
University of Texas At Tyler
Tyler, TX05-2019
Associate of Applied Science - Radiologic Technology
Tyler Junior College
Tyler, TX08-1993
Master of Science - Healthcare Administration
Capella University
Minneapolis, MNSkills
- Quality and Process Improvement
- Coaching and Mentoring
- Financial Planning
- Resource Management
- Strategic Planning
- Physician Relations
- Conflict Management
- Adaptability
- Business Growth
Certification
- R.T.(R)(CT)(MR)(ARRT) - License 275030 - expires March, 2025
- Texas Medical Board License - GMR 00013751 - expires August 31, 2025
- MRSO(MRSC) - American Board of MR Safety - expires August 29, 2028
- CPR
Affiliations
- Dallas College MRI Clinical Instructor
- TSRT Speaker
- Southwest University Preceptor
- PIMA Preceptor
Accomplishments
- Received an "Excellence Award" from the CEO of East Texas Medical Center
Timeline
Director of Imaging Services
Texas Health Presbyterian Hospital Allen
11.2021 - Current
Director of Imaging Services
The Hospitals of Providence Sierra Campus
02.2017 - 11.2021
CT/MRI Lead Technologist
East Texas Medical Center
02.2001 - 02.2017
Bachelor of Science - Health Administration
University of Texas At Tyler
Associate of Applied Science - Radiologic Technology
Tyler Junior College
Master of Science - Healthcare Administration
Capella University
- R.T.(R)(CT)(MR)(ARRT) - License 275030 - expires March, 2025
- Texas Medical Board License - GMR 00013751 - expires August 31, 2025
- MRSO(MRSC) - American Board of MR Safety - expires August 29, 2028
- CPR
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