Shraddha Shah
Murphy,USA
Summary
Dynamic leader with extensive experience, excelling in operations management and strategic planning. Proven track record in enhancing customer retention and ensuring regulatory compliance. Adept at conflict resolution and fostering team collaboration, consistently achieving high-quality imaging services and patient safety initiatives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Imaging Services
BS&W Frisco
07.2022 - Current
- Company Overview: joint partnership with physicians
- Direct activities that support compliance with regulatory and accreditation standards and requirements
- Facilitate implementation of patient safety initiatives and strategies to ensure safe and effective care
- Develop and execute strategic plans and capital purchases to support facility goals
- Monitor and address customer satisfaction, identify gaps, and implement corrective actions
- Manage departmental budgets, track financial performance, and ensure high-quality, cost-effective care
- Oversee staffing, recruitment, and professional development to foster a collaborative work environment
- Ensure efficient daily operations by promoting a continuous learning environment through policy implementation, maintaining professional relationships, and engaging in self-assessments
- Joint partnership with physicians
Imaging Services Manager
Texas Health Resource
Rockwall, USA
09.2021 - 06.2022
- Company Overview: Rockwall-TX
- Direct the Radiology department to furnish healthcare customers with quality products and services consistent with financial and customer service goals and objectives
- Responsible for assisting with decision-making, program planning, and implementation of high-performing clinical care delivery systems to promote the safety and well-being of all patients within the system
- Facilitate departmental organization and management to achieve optimal and appropriate resource utilization
- Build and maintain strategic relationships
- Manage conflict and compete for imperatives
- Build customer loyalty among physicians, employees, and the community
- Rockwall-TX
Director
Southwest Diagnostic Imaging Center (IDTF)
Dallas, USA
02.2020 - 06.2021
- Company Overview: Dallas - TX
- Directed a team of 120 technical employees to maintain seamless operations with quality imaging and the highest customer satisfaction scores
- Assisted senior leadership during the executive decision-making process by generating statistical reports for consideration of corrective actions and improvements
- Managed daily operations by overseeing financials, key performance indicators, and employee performance
- Streamlined operational efficiencies by implementing process automation and reforming job functions
- Developed and enforced radiology policies and standard procedures
- Dallas - TX
Radiology Manager
Methodist Richardson Medical Center
Richardson, USA
06.2006 - 02.2020
- Company Overview: Richardson – TX
- Achieved and maintained Press Ganey scores above 90% for ambulatory services
- Oversaw recruitment of all Radiology positions
- Promoted excellence and efficiency of care delivery as leader of a team of 80 radiology professionals
- Promoted commitment to excellence
- Adhered to strict HIPAA guidelines to secure PHI and EMR
- Recognized by executive leadership for providing exceptional customer service
- Demonstrated self-reliance by meeting and exceeding workflow demands
- Resolved interpersonal conflicts by actively listening, finding common ground, and Building relationships
- Richardson – TX
Lead Diagnostic Technologist
Methodist Dallas Medical Center
Dallas, USA
02.2002 - 06.2006
- Company Overview: Dallas, TX
- Captured and developed images following physicians' orders, allowing proper diagnosis and treatment
- Maintained inventory and supply levels to avoid run-outs
- Reported timely equipment malfunctions to reduce downtimes
- Sustained the highest levels of quality, safety, and patient confidentiality by always following hospital and regulatory guidelines when performing imaging procedures
- Minimized radiation exposure using beam-restrictive devices and patient shielding techniques
- Fostered relationships with patients to minimize patient anxiety and maximize cooperation
- Dallas, TX
Education
Associate of Applied Science - Radiology Technology
Houston Community College
Houston, TX08.2001
Bachelor of Science - Bio-Chemistry
University of Mumbai
Mumbai, India05.1996
Skills
- Operations Management
- Conflict resolution and team building
- Strategic Planning and Capital Purchase
- Budgeting
- Policy writing
- Medical Imaging
- Staff and Patient Safety
- Regulatory compliance
- Quality assurance
- Customer retention
Certification
* Texas Medical Board Certification, current
- CPR (Basic Life Support) Certified, current
- ARRT Registered MRI Technologist, 09/01/08
- ARRT Registered Radiology Technologist, 08/01/01
Accomplishments
· Certified LEAN leader - Methodist Health System in collaboration with Mayo Clinic, May 2018
· Credentialed trainer, EPIC – RADIANT, April 2017
·'President's Club' award winner, Methodist Richardson Medical Center – October 2013
· An Emerging Leader program graduate - Methodist Health System, December 2011
References
References available upon request.
Timeline
Director of Imaging Services
BS&W Frisco
07.2022 - Current
Imaging Services Manager
Texas Health Resource
09.2021 - 06.2022
Director
Southwest Diagnostic Imaging Center (IDTF)
02.2020 - 06.2021
Radiology Manager
Methodist Richardson Medical Center
06.2006 - 02.2020
Lead Diagnostic Technologist
Methodist Dallas Medical Center
02.2002 - 06.2006
Associate of Applied Science - Radiology Technology
Houston Community College
Bachelor of Science - Bio-Chemistry
University of Mumbai
Similar Profiles
Louisa FERBERLouisa FERBER
Hotel Manager at Frisco Lodge - Bed And Breakfast In FriscoHotel Manager at Frisco Lodge - Bed And Breakfast In Frisco
Olivia MacIverOlivia MacIver
Restaurant Hostess at Three Bs Bar and BistroRestaurant Hostess at Three Bs Bar and Bistro
Craig DuncanCraig Duncan
Scaffold Labourer at BS ScaffoldingScaffold Labourer at BS Scaffolding
Rami AwawdehRami Awawdeh
Teacher of Arabic & Khatib at Brighter Horizons AcademyTeacher of Arabic & Khatib at Brighter Horizons Academy
JOHN JONESJOHN JONES
Premium Service Representative at American AirlinesPremium Service Representative at American Airlines