Summary
Overview
Work History
Education
Skills
Timeline
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Melonie Schneider

West Jordan,UT

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

27
27
years of professional experience

Work History

Manager

Administrative Partners Of America
08.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.

Branch Manager

Wells Fargo Bank, N.A.
02.1997 - 08.2016
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.
  • Resolved various issues impacting sales management and business operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Examined customer loan applications for loan approvals and denials.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Submitted loan applications to underwriter for verification and recommendation.

Education

No Degree - Banking

Business Banking
Salt Lake City, UT

High School Diploma -

Taylorsville High School
Taylorsville, UT
06.1991

Skills

  • Complex Problem-Solving
  • Managing Revenue Projections
  • Managing Props
  • Contract Development and Management
  • Team Leadership
  • Managing Operations and Efficiency
  • Reconciling Cash Drawers
  • Lead Generation
  • Sales and Marketing
  • Reading Comprehension
  • Productivity Performance
  • Performance Tracking and Evaluations
  • Managing Multiple Tasks

Timeline

Manager

Administrative Partners Of America
08.2016 - Current

Branch Manager

Wells Fargo Bank, N.A.
02.1997 - 08.2016

No Degree - Banking

Business Banking

High School Diploma -

Taylorsville High School

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Melonie Schneider