Summary
Overview
Work History
Education
Skills
Timeline
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Melony Duraney

Youngstown,OH

Summary

Motivated banking professional committed to quality customer service and possessing superb communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Over two years of progressive experience in retail banking.

Overview

8
8
years of professional experience

Work History

Floating Teller

First National Bank Of Pennsylvania
Youngstown, OH
01.2020 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Executed wire transfers, stop payments and account transfers.
  • Completed deposits, withdrawals, cashed checks, loan payments, and issued cashiers checks.

Front Desk Agent

Home2 Suites By Hilton
Youngstown, OH
05.2018 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Shift Leader

Dunkin' Donuts
Youngstown, OH
01.2016 - 03.2017
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed shifts which included scheduling employee lunch breaks and assisting with any questions or concerns throughout the shift, also closed out cash and balanced drawers.

Education

High School Diploma -

Mahoning Unlimited Classroom
Youngstown, OH
05.2017

Skills

  • Strong sense of banking ethics
  • Cash handling
  • Customer service
  • Excellent communication skills
  • MS Word, MS Office, and MS Outlook

Timeline

Floating Teller

First National Bank Of Pennsylvania
01.2020 - Current

Front Desk Agent

Home2 Suites By Hilton
05.2018 - Current

Shift Leader

Dunkin' Donuts
01.2016 - 03.2017

High School Diploma -

Mahoning Unlimited Classroom

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Melony Duraney