Lori McDaniel
Mooresville,NC
Summary
Dedicated and reliable sales associate with over twenty years of experience in the retail sector. Committed to providing exceptional customer service and to achieving goals within the workplace, while working both independently and as part of a team.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Relationship Banker
First National Bank Of Pennsylvania
11.2019 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Receptionist and Cashier
Huntersville Ford Dealership
02.2016 - 11.2019
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist Administrator
Toyota Motor
04.2015 - 02.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Cashier
Eurest Dining
04.2012 - 04.2015
- Opened and closed the store
- Counted cash drawers
- Stocked floor, made coffee and filled drinks as needed
Customer Service
Kohl’s
08.1998 - 01.2013
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
Education
High School Diploma -
South Iredell High School
Troutman, NC01.1990
Skills
- Customer and service oriented
- Accurate money handling
- Listening and communication skills
- Affidavit preparation
- Recordkeeping skills
Certification
- North Carolina Notary Public [NC Gov] [2020]
Timeline
Relationship Banker
First National Bank Of Pennsylvania
11.2019 - Current
Receptionist and Cashier
Huntersville Ford Dealership
02.2016 - 11.2019
Receptionist Administrator
Toyota Motor
04.2015 - 02.2016
Cashier
Eurest Dining
04.2012 - 04.2015
Customer Service
Kohl’s
08.1998 - 01.2013
- North Carolina Notary Public [NC Gov] [2020]
High School Diploma -
South Iredell High School
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