Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Mayra Reyes

Bradenton,FL

Summary

Dedicated professional with a proven track record at Hungry Howies Pizza & Subs, excelling in guest engagement and hospitality service expertise. Leveraged exceptional customer service and cash handling skills to enhance dining experiences, fostering a loyal clientele base. Demonstrated compassion and empathy in patient care, ensuring safety and satisfaction. Achieved notable improvements in service efficiency and patient well-being. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Overview

15
15
years of professional experience

Work History

Server

Hungry Howies Pizza & Subs
01.2012 - 10.2024
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Cultivated warm relationships with regular customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

CNA

Home Health Aid
01.2010 - 01.2012
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

GED -

Palmetto High School
Palmetto, FL
05-2005

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • Service prioritization
  • Sales expertise
  • Patient Care
  • Compassion and Empathy
  • Vital signs monitoring
  • Compassionate communication
  • Recording vital signs
  • Dementia and Alzheimer's knowledge
  • HIPAA Compliance
  • Safety Precautions

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Hungry Howies Pizza & Subs
01.2012 - 10.2024

CNA

Home Health Aid
01.2010 - 01.2012

GED -

Palmetto High School

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Mayra Reyes