Melora McDaniel
Summary
Friendly Business Assistant with 20 years of experience in the Dental Field. Dedicated to greeting every patient with kindness and running front desk day-to-day operations smoothly. Strengths include providing top quality patient care, scheduling, addressing patients' concerns, verifying insurance, and presenting treatment plans.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Business Assistant
The Center for Cosmetic & Family Dentistry
Panama City Beach , FL
2023.08 - Current
- Created detailed correspondence to be sent out to patients regarding treatment plans or payment due dates.
- Exhibited versatility in managing various communication channels including telephone, e-mail, fax, and front-desk reception in a fast-paced setting.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Business Assistant
Berkshire Dental Group
Broken Arrow , OK
2017.06 - 2023.08
- Managed daily and weekly schedules along with monthly calendar commitments for 10 operatories and 2 Dentist
- Contacted insurance providers to validate accurate insurance data and secure authorization for appropriate billing codes.
- Enhanced payment collection by engaging with patients through various channels including phone calls, text messages, emails, and face-to-face interactions to address outstanding account balances or deductible and co-pay requirements.
Nanny
Triplet Corporation
Tulsa , OK
2012.01 - 2017.06
- Provided nurturing care to pre-mature triplet children, ages 0 to 5, for a span of 5 years
- Maintained precise documentation of children's daily routines, including activities, behaviors, meals and naps
- Provided care and oversight for children when parents were away on vacations, business trips, and weekend getaways.
Periodontal Dental Assistant
Dr. Timothy Moore
Tulsa , OK
2008.09 - 2011.12
- Maintained accurate records of patients' medical and dental histories, along with monitoring their vital signs
- Assisted in various surgical and periodontal procedures
- Maintained adherence to protocols for quality assurance, biohazard response, infection control measures, and emergency care
Receptionist/Customer Service Representative
Feist Yellow Book
Spearville , KS
1996.01 - 2008.06
- Promoted from receptionist department to customer service position.
- Contributed to the revision process as part of a team
- Effectively oversaw the enhancement of communication, customer support, and product representation.
Oral Surgeon Surgical Assistant/Anesthesia Assistant Supervisor
Dr. Michael L Milford, DDS
Dodge City , KS
1989.08 - 1995.12
- Ensured a clean and safe working environment by strictly adhering to infection control protocols while sterilizing dental equipment and examination rooms.
- Monitored vital signs such as pulse rate, blood pressure, and respiration rate before, during, and after surgery.
- Managed inventory of medical supplies and ordered new items when needed.
Education
High School Diploma -
Spearville High School
Spearville, KSSkills
- Greet patient with compassion & empathy
- Excellence in oral & written communication
- Present treatment plans and payment options
- Reliable & trustworthy
- Insurance verification
- Dentrix proficiency for patient scheduling & records
Certification
- Dental Assistant Certification
- X-ray Certification
- CPR & AED Certification
- Anesthesia Assistant Certification from AAOMS- American Association of Oral Maxillofacial Surgeon.
Timeline
Business Assistant
The Center for Cosmetic & Family Dentistry
2023.08 - Current
Business Assistant
Berkshire Dental Group
2017.06 - 2023.08
Nanny
Triplet Corporation
2012.01 - 2017.06
Periodontal Dental Assistant
Dr. Timothy Moore
2008.09 - 2011.12
Receptionist/Customer Service Representative
Feist Yellow Book
1996.01 - 2008.06
Oral Surgeon Surgical Assistant/Anesthesia Assistant Supervisor
Dr. Michael L Milford, DDS
1989.08 - 1995.12
High School Diploma -
Spearville High School
- Dental Assistant Certification
- X-ray Certification
- CPR & AED Certification
- Anesthesia Assistant Certification from AAOMS- American Association of Oral Maxillofacial Surgeon.
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