Melora McDaniel
Summary
Friendly Business Assistant with 20 years of experience in the Dental Field. Dedicated to greeting every patient with kindness and running front desk day-to-day operations smoothly. Strengths include providing top quality patient care, scheduling, addressing patients' concerns, verifying insurance, and presenting treatment plans.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Business Assistant
The Center for Cosmetic & Family Dentistry
Panama City Beach, FL
08.2023 - Current
- Created detailed correspondence to be sent out to patients regarding treatment plans or payment due dates.
- Exhibited versatility in managing various communication channels including telephone, e-mail, fax, and front-desk reception in a fast-paced setting.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Business Assistant
Berkshire Dental Group
Broken Arrow, OK
06.2017 - 08.2023
- Managed daily and weekly schedules along with monthly calendar commitments for 10 operatories and 2 Dentist
- Contacted insurance providers to validate accurate insurance data and secure authorization for appropriate billing codes.
- Enhanced payment collection by engaging with patients through various channels including phone calls, text messages, emails, and face-to-face interactions to address outstanding account balances or deductible and co-pay requirements.
Nanny
Triplet Corporation
Tulsa, OK
01.2012 - 06.2017
- Provided nurturing care to pre-mature triplet children, ages 0 to 5, for a span of 5 years
- Maintained precise documentation of children's daily routines, including activities, behaviors, meals and naps
- Provided care and oversight for children when parents were away on vacations, business trips, and weekend getaways.
Periodontal Dental Assistant
Dr. Timothy Moore
Tulsa, OK
09.2008 - 12.2011
- Maintained accurate records of patients' medical and dental histories, along with monitoring their vital signs
- Assisted in various surgical and periodontal procedures
- Maintained adherence to protocols for quality assurance, biohazard response, infection control measures, and emergency care
Receptionist/Customer Service Representative
Feist Yellow Book
Spearville, KS
01.1996 - 06.2008
- Promoted from receptionist department to customer service position.
- Contributed to the revision process as part of a team
- Effectively oversaw the enhancement of communication, customer support, and product representation.
Oral Surgeon Surgical Assistant/Anesthesia Assistant Supervisor
Dr. Michael L Milford, DDS
Dodge City, KS
08.1989 - 12.1995
- Ensured a clean and safe working environment by strictly adhering to infection control protocols while sterilizing dental equipment and examination rooms.
- Monitored vital signs such as pulse rate, blood pressure, and respiration rate before, during, and after surgery.
- Managed inventory of medical supplies and ordered new items when needed.
Education
High School Diploma -
Spearville High School
Spearville, KSSkills
- Greet patient with compassion & empathy
- Excellence in oral & written communication
- Present treatment plans and payment options
- Reliable & trustworthy
- Insurance verification
- Dentrix proficiency for patient scheduling & records
Certification
- Dental Assistant Certification
- X-ray Certification
- CPR & AED Certification
- Anesthesia Assistant Certification from AAOMS- American Association of Oral Maxillofacial Surgeon.
Timeline
Business Assistant
The Center for Cosmetic & Family Dentistry
08.2023 - Current
Business Assistant
Berkshire Dental Group
06.2017 - 08.2023
Nanny
Triplet Corporation
01.2012 - 06.2017
Periodontal Dental Assistant
Dr. Timothy Moore
09.2008 - 12.2011
Receptionist/Customer Service Representative
Feist Yellow Book
01.1996 - 06.2008
Oral Surgeon Surgical Assistant/Anesthesia Assistant Supervisor
Dr. Michael L Milford, DDS
08.1989 - 12.1995
High School Diploma -
Spearville High School
- Dental Assistant Certification
- X-ray Certification
- CPR & AED Certification
- Anesthesia Assistant Certification from AAOMS- American Association of Oral Maxillofacial Surgeon.
Similar Profiles
Anna BelikovaAnna Belikova
Dental Assistant at Oleg Oliferuk Family & Cosmetic DentistryDental Assistant at Oleg Oliferuk Family & Cosmetic Dentistry
Lauren TreleaseLauren Trelease
Dental Assistant at Family Comprehensive & Cosmetic DentistryDental Assistant at Family Comprehensive & Cosmetic Dentistry
Brittney HattonBrittney Hatton
Registered Dental Hygienist at Jones Cosmetic and Family DentistryRegistered Dental Hygienist at Jones Cosmetic and Family Dentistry