Melva Castro Phillips
El Paso,TX
Summary
Proven track record of multitasking, attentiveness and courtesy, with knowledge and training, I strongly believe that I am capable of succeeding and fulfilling the position that given at your company.
Overview
16
16
years of professional experience
Work History
Leasing Agent/ Assistant Manager
CSC Management
El Paso, TX
10.2022 - 07.2023
- Run background checks, credit checks, and eviction history reports.
- Verify employment, income, and previous landlord references.
- Approve or deny applicants based on community criteria.
- Prepare and execute legal lease agreements and renewals.
- Collect application fees, security deposits, and initial rent.
- Explain rules, lease terms, and policies to new residents.
- Maintain records and update digital databases.
- Coordinate move-ins and move-outs, including physical property inspections.
- Handle tenant complaints or general questions.
- Submit maintenance requests to the facilities team.
- Negotiate lease renewals to encourage current tenants to stay.
- Advertise vacancies online, on social media, or through flyers.
- Conduct tours of apartments, or community amenities.
- Highlight property features and local neighborhood benefits
- Guide daily workflows, train new hires, and monitor team performance.
- Coordinate staff scheduling, manage inventory levels, and enforce company policies.
- Handle escalated complaints and maintain high service standards.
- Led team operations during the general manager's absence.
- Collected rent payments from tenants in a timely manner., manage accounts receivable/payable, track delinquencies, and assist with budget preparation.
- Helps oversee the day-to-day operations, financial tasks, and tenant relations of residential.
- Scheduled maintenance service requests and managed vendor contracts to ensure timely resolution of tenant issues.
- Act as a primary point of contact for resident inquiries, lease signings, move-in/move-out inspections, and conflict resolution.
- Coordinated lease signings and collected necessary documentation.
- Maintained accurate records of tenant applications and lease agreements.
- Supported marketing efforts by preparing property listings and promotional materials.
- Communicated with tenants regarding maintenance requests and service updates.
- Performed regular walkthroughs of vacant units to ensure they are ready for showings.
- Managed customer relationships by providing exceptional service throughout the entire tenancy period.
- Established strong working relationships with vendors responsible for maintenance services at leased properties.
- Ensured that all leases were signed properly according to company policies and procedures.
- Conducted market surveys to determine competitive rates for leasing units.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Encouraged prospective tenants to fill out applications after property tours.
- Received rent payments and tracked transactions in accounting software.
- Used conflict resolution skills to quickly resolve issues among residents.
- Escalated critical issues to property manager to deliver immediate resolution.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Teacher
Bibleland
El Paso, Texas
08.2021 - 06.2022
- Analyzed complex problems critically
- Critical thinking
- Demonstrated patience while fostering trust
- Utilized comprehension for effective problem solving
- Engaged in effective communication with others
- Created organized systems to enhance workflow
- Managed duties and responsibilities for team
Financial Aid
Vista College
El Paso, Texas
01.2017 - 02.2018
- Delivered customer service, ensuring student satisfaction
- Developed relationships with students, and assisted existing students in their career development
- Cultivated relationships with students and supported their career development
- Communicated financial aid information to students, enhancing their understanding
- Team work and collaboration
- Professional and great work ethic
- Worked together with colleagues to enhance productivity
Security Officer
UNIVERSAL PROTECTIVE SERVICES
San Diego, California
08.2007 - 12.2013
- 4 years' experience as a Sergeant security guard officer
- Prepared detailed investigation reports to document security incidents
- Protect port of San Diego grounds and gates
- Maintained general security for employees.
- Facilitated transportation by driving company vehicle to various locations within port and nearby areas
- Conducted daily identification checks and vehicle inspections to maintain security protocols
- Handled all emergency situations according to established protocols
- Maintained vigilance by monitoring suspicious individuals and vehicles
- Conducted daily identification and vehicle checks to ensure security compliance
Education
Business Management -
Vista College
El Paso, Texas 05.2001 -
Skills
- Property management
- Lease documentation management
- Onboarding new residents
- Customer service management
- Negotiation skills
- Dispute resolution
- Financial analysis
- Project coordination
- Attention to detail
- Time management
- Interpersonal communication
- Effective communication
- Team leadership
- Teamwork orientation
- Critical thinking
Languages
- English
- Spanish
Timeline
Leasing Agent/ Assistant Manager
CSC Management
10.2022 - 07.2023
Teacher
Bibleland
08.2021 - 06.2022
Financial Aid
Vista College
01.2017 - 02.2018
Security Officer
UNIVERSAL PROTECTIVE SERVICES
08.2007 - 12.2013
Business Management -
Vista College
05.2001 -