Melvi Rodriguez
Lancaster,PA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Sales Associate
Finish Line
Lancaster, PA
09.2020 - Current
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Supervisor
Finish Line
Lancaster, PA
10.2023 - Current
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Specialist
Apple
Lancaster, PA
10.2021 - 02.2022
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Exercised critical thinking and problem-solving skills in urgent situations.
- Exercised versatility in fast-paced, agile work environments.
- Identified needs of customers promptly and efficiently.
- Compiled and verified data to resolve issues and streamline efficiency.
Education
High School Diploma -
Penn Manor High School
Millersville, PA06.2020
Skills
- Customer Service
- Improvement Plan Knowledge
- Problem Resolution
- Reliable & Trustworthy
- People Skills
- Customer Needs Assessment
Languages
Spanish
Native/ Bilingual
French
Native/ Bilingual
Additional Information
- Volunteer 7th grade and Varsity basketball coach.
- Varsity student athlete in high-school Basketball and Track&Field.
Timeline
Supervisor
Finish Line
10.2023 - Current
Specialist
Apple
10.2021 - 02.2022
Sales Associate
Finish Line
09.2020 - Current
High School Diploma -
Penn Manor High School