Melvia Hayward

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Managed vendor relationships to secure best quality of services and products for organizational needs.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Followed established procedures to enter and process data correctly.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.

Balanced Lockbox near the end of shift.

• Boosted financial performance by identifying trends and recommending improvements to reimbursement procedures.
• Improved reimbursement processes by analyzing and resolving payment discrepancies.
• Developed training materials for new hires, expediting the onboarding process for Reimbursement Analysts in a fast-paced environment.
• Maintained a detailed understanding of the organization''s payer mix and reimbursement rates, providing key insights during budget planning or forecasting discussions.
• Managed high volume caseloads effectively while maintaining strict deadlines for submission of claims or appeals documentation.
• Conducted audits of patient accounts to identify errors or inconsistencies that could impact timely reimbursements.
• Collaborated with healthcare providers to ensure accurate billing information for prompt reimbursements.
• Supported team members by sharing expertise in reimbursement methodologies and payer contracts analysis.
• Streamlined claims processing for increased efficiency and accuracy in reimbursements.
• Ensured compliance with government regulations through thorough documentation review and adherence to established protocols.
• Participated in cross-functional teams focused on continuous improvement initiatives within the organization''s revenue cycle operations department.
• Followed up on denied and unpaid claims to resolve problems and obtain payments.
• Delivered timely information to insurance representatives to resolve common and complex issues.
• Contributed knowledge to help improve financial management, billing and tracking systems.
• Prevented delays and claim denials by correcting information prior to submission.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Posted payments to accounts and maintained records.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Calculated adjustments, premiums and refunds.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.