Melviah Banks
Fredericksburg,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service/Sales Representative
GEICO
Fredericksburg, VA
08.2022 - 11.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Receptionist/Cashier
Safford KIA of Fredericksburg, Safford Mazda of Fredericksburg
Fredericksburg, VA
10.2021 - 08.2022
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Teacher's Assistant
LLE Education
Fredericksburg, VA
09.2020 - 09.2021
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Monitored student progress, providing feedback and support as needed.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Observed student performance in order to assess progress towards academic goals.
Sales Associate/Cashier
Kohl's
Fredericksburg, VA
05.2019 - 10.2019
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
Education
High school diploma -
Courtland High School
Fredericksburg, VA05.2020
Skills
- Incoming Call Management
- Appointment Scheduling
- Customer Complaint Resolution
- Cold-calling
- Product Knowledge
- Complaint Handling
- Client Relationship Building
- Follow-up skills
- Appointment Setting
- Payment Processing
- Email Etiquette
Assessments
- Recruiting, Proficient, 06/01/23, Managing the candidate sourcing and selection process
- Work style: Reliability, Completed, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Sales skills, Proficient, 11/01/23, Influencing and negotiating with customers
- Customer service, Proficient, 04/01/23, Identifying and resolving common customer issues
- Medical receptionist skills, Proficient, 12/01/22, Managing physician schedules and maintaining accurate patient records
- Customer focus & orientation, Proficient, 06/01/23, Responding to customer situations with sensitivity
- Administrative assistant/receptionist, Proficient, 09/01/23, Using basic scheduling and organizational skills in an office setting
- Administrative support professional fit, Proficient, 06/01/21, Measures the traits that are important for successful administrative support professionals
- Work style: Reliability, Proficient, 06/01/23, Tendency to be reliable, dependable, and act with integrity at work
Languages
English - Fluent
Languages
English
Professional
Certification
I will be a Certified Clinical Medical Assistant by November 2024. I am working towards my licensure.
References
References available upon request.
Timeline
Customer Service/Sales Representative
GEICO
08.2022 - 11.2023
Receptionist/Cashier
Safford KIA of Fredericksburg, Safford Mazda of Fredericksburg
10.2021 - 08.2022
Teacher's Assistant
LLE Education
09.2020 - 09.2021
Sales Associate/Cashier
Kohl's
05.2019 - 10.2019
High school diploma -
Courtland High School