Melvin Alejandro
Flowery Branch,Georgia
Summary
Accomplished Operations Manager with a proven track record at Home Depot, enhancing customer satisfaction and improving performance outcomes through effective team leadership and operations management. Skilled in inventory management and employee motivation, successfully managed budgets and developed strategies to maximize customer relationships, achieving significant advancements in efficiency and service quality.
Overview
18
18
years of professional experience
Work History
Operations Manager
Home Depot
09.2006 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Education
GED -
Tilden HS
Brooklyn, NYSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Management
- Inventory Management
- Management
- Employee Motivation
- Staff Development
- Customer Relationship Management
- Goal Setting
- Schedule Management
- Performance Management
Timeline
Operations Manager
Home Depot
09.2006 - Current
GED -
Tilden HS
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