Melvin Ayala
New Carrollton
Summary
Dynamic Catering and Sales Manager at Smokey Bones Bar & Fire Grill, adept at driving revenue growth through strategic client relations and innovative event marketing. Proven track record in logistics coordination and enhancing customer satisfaction, leveraging strong organizational skills to execute high-volume catering operations successfully.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catering and Sales Manager
Smokey Bones Bar & Fire Grill
Bowie
10.2025 - 04.2026
- Managed catering sales operations, building relationships with local businesses, schools, and event planners to secure repeat and high-volume orders
- Increased catering revenue by identifying new sales opportunities and promoting seasonal and promotional packages
- Served as primary point of contact for catering clients, handling inquiries, quotes, contracts, and follow-up communication
- Coordinated off-site and in-house catering events, ensuring accurate order preparation, timely delivery, and high customer satisfaction
- Collaborated with kitchen and operations teams to ensure food quality, presentation, and consistency for large-scale orders
- Tracked sales performance and monitored KPIs, adjusting outreach strategies to consistently meet monthly and quarterly revenue goals
- Resolved customer concerns and service issues promptly, enhancing client retention and strengthening brand reputation
- Assisted in training staff on catering procedures, order accuracy, and customer service standards
Brand Ambassador
American Eagle Outfitters
Annapolis
01.2024 - 11.2025
- Presented brand with professionalism and composure in public settings
- Collaborated with sales, marketing, and product development teams to unify brand messaging across touchpoints
- Oversaw inventory management of promotional items at events
To-Go Specialist/Server
Smokey Bones Bar & Fire Grill
Bowie
01.2025 - 09.2025
- Coordinated high volume of to-go orders during peak hours, ensuring accurate packaging and organization for efficient pickup
- Provided exceptional customer service to patrons ordering take-out meals, ensuring accuracy and timeliness of orders
- Addressed customer complaints regarding take-out orders promptly, maintaining satisfaction and loyalty
- Maintained cleanliness and organization in the designated area for packaging and storing to-go items
- Managed cash transactions accurately when processing payments for take-out orders
- Enhanced product knowledge to effectively respond to customer inquiries about ingredients, allergens, and dietary restrictions
Policy Fellow Intern
Klein/Johnson Group
Washington
09.2024 - 05.2025
- Analyzed policy impacts on community development initiatives.
- Collaborated with stakeholders to shape effective policy recommendations.
- Researched legislative changes affecting environmental regulations.
- Collaborated with team members on cross-departmental projects to ensure successful task completion.
Student Government
DBCR High School
Takoma Park
11.2021 - 04.2025
- Led classmates as class representative, serving as voice for student body.
- Managing our SGA social media platforms, by posting content and daily updates for our student body and meanwhile doing campaign photoshoots
- Organized meetings with team to plan events that enhanced school spirit.
- Meeting with administration monthly to come up with new event ideas and discuss situations that will better our school campus.
- Created flyers for various occasions to promote social events.
Records Contractor
Kirkland & Ellis LLP
Washington
09.2022 - 05.2024
- Allocated 2000+ client matters to record management attorneys for approval of offsite file destruction
- Tracked IMEI numbers for 300+ mobile phones and maintained detailed Excel records prior to authorization for destruction
- Cross-referenced LegalKey and Excel to ensure accurate filing of billed time reports for associates and partners
- Collaborating with 5 different offices in the United States to assist in departure processes and finish project demands by agreed date
Education
BBA - International Business And Entrepreneurship
The Catholic University of America
Washington, DC05-2029
High school diploma -
Don Bosco Cristo Rey High School
Takoma Park, MD05-2025
Skills
- Event Planning
- Event marketing
- Sales
- Client relations
- Fundraising
- Logistics coordination
- Schedule coordination
- Event setup
- Hospitality industry experience
- Administrative support
- File management
- Document management
- Record keeping
- Technical proficiency
- Databases
- Research
- Marketing
- Public speaking
- Presentation Skills
- Technical writing
- Communication skills
- Organizational skills
- Calendar Management
- Microsoft Outlook
- Merchandising
- Leadership
- Case analysis
- Writing Skills
- Personal assistant experience
- Personal assistant experience
Certification
Driver's License
Willing To Relocate
- College Park, MD
- Washington, DC
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Catering and Sales Manager
Smokey Bones Bar & Fire Grill
10.2025 - 04.2026
To-Go Specialist/Server
Smokey Bones Bar & Fire Grill
01.2025 - 09.2025
Policy Fellow Intern
Klein/Johnson Group
09.2024 - 05.2025
Brand Ambassador
American Eagle Outfitters
01.2024 - 11.2025
Records Contractor
Kirkland & Ellis LLP
09.2022 - 05.2024
Student Government
DBCR High School
11.2021 - 04.2025
BBA - International Business And Entrepreneurship
The Catholic University of America
High school diploma -
Don Bosco Cristo Rey High School