Melvin Bass

· Inspire, organizes, and directs employee to ensure the highest degree of client satisfaction.

· Leads and coaches all department heads of hotel revenue goals and ensuring it aliens with budget.

· Provides monthly “Profit and Lost” review to corporate team.

· Works directly with the sales and revenue team on forecasting/reforecasting to drive revenue growth.

• Appropriately responds to and resolves guest issues and feedback.
• Addresses operational challenges with minimum guest impact.
• Hotel Asset preservation, including but not limited to supervising maintenance, supplies, renovations and furnishings.
• Maintains relationships and beneficial contracts with contractors, vendors and, suppliers.
• Ensuring a safe and secure environment for all guests and associates
• Maintaining appropriate inspections of the property as identified by the organization and brand
• Ensure the property meets brand guidelines and expectations for service and all standards
• Ensuring compliance with licensing laws, health and safety, and other statutory regulations
• Perform various other duties as assigned to meet business objectives.

· Manages day to day operations, ensuring the quality, standards and meeting the expectations of the guest daily.

· Guest service scores- ensure goals are met for all guest service-related measurements.

· Accounting- Assisting the accounting department with charges back disputes and accounts receivables.

· Scheduling and training new hires for the audit. submitting payroll and handling any payroll discrepancies of employees.

· Overseeing the security department, responding to any reports of activity that needs management attention

Ensuring the Bell/staff are knowledgeable of all VIP arrivals and groups that are in house

* Responsible for all hotel operations during the night shift to ensure guest satisfaction and safety.

* Act as manager on duty for the hotel in the absence of the FOM dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise

* Scheduling and training new hires for the audit. submitting payroll and handling any payroll discrepancies of employees.