Melvin Hernandez
Bainbridge,GA
Summary
Proven achiever with extensive experience in customer engagement and heavy lifting, demonstrated during my tenure at Walmart. Excelled in roles requiring order accuracy and complaint resolution, significantly enhancing client satisfaction. Skilled in both team collaboration and independent projects, consistently meeting goals with a flexible approach. Achieved top performer status by leveraging strong time management and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Online Grocery Associate
Walmart
03.2024 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Photographer
Self-employeed
01.2019 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Photographed high-quality images for various print and digital projects.
Sales Representative
Wireless Vision, T-Mobile
06.2023 - 02.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Deli Clerk
Publix
03.2021 - 02.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Drywall Finisher
Self-employeed
03.2020 - 10.2023
- Applied tape to seal joints by embedding into sealing compound.
- Served as a reliable team member, regularly collaborating with other finishers and construction professionals to achieve shared goals and meet deadlines.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
- Removed damaged drywall and wallpaper to prepare for new installations.
Education
High School Diploma - Music Performance
Charter High School of The American
Miami, FL06.2021
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Shelf Stocking
- Stock replenishment
- Heavy Lifting
- Lift up to 100 pounds
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Online Grocery Associate
Walmart
03.2024 - Current
Sales Representative
Wireless Vision, T-Mobile
06.2023 - 02.2024
Deli Clerk
Publix
03.2021 - 02.2024
Drywall Finisher
Self-employeed
03.2020 - 10.2023
Photographer
Self-employeed
01.2019 - Current
High School Diploma - Music Performance
Charter High School of The American
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