Melvin Javier Rosado
Brandon,Fl
Summary
Hardworking Senior FES skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction.
Experience service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Forward-thinking professional offering more than 15 years of experience working in demanding, deadline-driven environments. Excellent skills servicing FES systems, making repairs and conducting warranty work.
Overview
27
27
years of professional experience
Work History
Senior FES (Field Service Specialist)
Roche Diagnostics
03.2016 - Current
- Responsible for managing complex technical issues, equipment installation, maintenance, repair, troubleshooting, and customer training, often acting as a technical expert on-site, while also mentoring junior engineers, and ensuring customer satisfaction through in-depth product knowledge and problem-solving skills
- Equipment trained on include; Cobas 6000, Cobas 8000, Cobas Pure, Cobas Pro, Cobas 8100, Cobas P612, Cobas P471, Cobas P701, Cobas C111, Cobas U601, Integra 400, Cobas e411.
FST (Field Service Technician)/ Customer Phone support
Isla Lab
05.2008 - 03.2016
- Provided phone support to customers as a first option before service dispatches were needed
- Install, inspect, service and maintained medical equipment that performs critical clinical testing in chemistry, immunology, urinalysis, Pre-analytics, analyzers water filtering systems and power banks (UPS)
Store Worker
DOD-DeCA
04.2007 - 05.2008
- Receives merchandise from different vendors.
- Responsible for removing expired products and for properly documenting different levels of product stock at warehouse level.
- Operated heavy equipment such as Forklifts and cherry pickers
Stock Clerk
Caribbean Sun Airlines
07.2004 - 04.2007
- Utilize SAP software to properly document inventory management of aircraft parts.
- Record keeping for parts installed on the aircrafts as required and according to the FAA and airline rules and regulations
- Responsible for packing and shipping damaged parts to get repaired and inspected
- Responsible for providing required certified parts and tools to the aircraft mechanics.
- Responsible for properly documenting the movements of parts and hazmat materials.
Supply Sergeant
US Army
11.2001 - 12.2003
- Received, inspected, inventoried, segregated, issued and delivered supplies and equipment
- Maintain an automated supply system for accountability
- Non-commissioned Officer in Charge responsible for the unit’s ammunition and weapons
- Supervised, trained an evaluated military personnel
- Served as the units Arms room NCOIC, Supply NCOIC, Hazardous Material NCOIC, Ammunition NCOIC and unit’s small arms instructor
Infantry Squad Team Leader
US Army
12.1997 - 07.2001
- Responsible for the welfare of my soldiers and their family members
- Trained, supervised, evaluated and lead soldiers
- Primary job function was to have a five man infantry team combat ready at all times
- Responsible for the teams weapons, equipment and performance
- Trained soldiers on different tasks such as weapon systems, combat formations, radio communication, hand to hand combat and land navigation
Education
Associate's Degree - Biomedical Engineering Technology
Technological Institute of Puerto Rico
San Juan, PR06.2008
Skills
- Data collection
- Complaint resolution
- Product knowledge
- Documentation
- Adaptability and flexibility
- Problem resolution
Dayphone
813-508-3562
Languages
Spanish
Native or Bilingual
Timeline
Senior FES (Field Service Specialist)
Roche Diagnostics
03.2016 - Current
FST (Field Service Technician)/ Customer Phone support
Isla Lab
05.2008 - 03.2016
Store Worker
DOD-DeCA
04.2007 - 05.2008
Stock Clerk
Caribbean Sun Airlines
07.2004 - 04.2007
Supply Sergeant
US Army
11.2001 - 12.2003
Infantry Squad Team Leader
US Army
12.1997 - 07.2001
Associate's Degree - Biomedical Engineering Technology
Technological Institute of Puerto Rico