Melvin Sanchez Gil
Los Angeles
Summary
Dynamic tour guide and apartment manager with a strong foundation in communication and customer service. Proven ability to enhance guest experiences through engaging narratives and effective problem-solving in tenant relations. Multilingual with training in tourism management and electrical systems, ensuring diverse skill application.
Overview
15
15
years of professional experience
Work History
Apartment Manager
Self-employeed
Higuey
01.2020 - Current
- Coordinated maintenance requests and oversaw timely repair schedules to enhance tenant satisfaction.
- Managed tenant relations and resolved issues promptly.
- Oversaw lease agreements and facilitated tenant onboarding processes.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Conducted property inspections to verify compliance with standards and maintain property quality.
- Maintained financial records and managed rental income efficiently.
- Trained new staff on property management best practices.
- Monitored building security systems, including alarms and cameras.
- Facilitated communication between construction manager and tenant during suite build-out to ensure project alignment and address concerns promptly.
Tour guide
Sky Tours
Higuey
01.2011 - 01.2012
- Led guided tours for diverse groups, enhancing their appreciation of scenic locations.
- Provided engaging narratives about historical sites and local culture.
- Created engaging experiences by providing captivating narratives about tour sites, ensuring visitor enjoyment.
- Coordinated and conducted daily tours for groups of up to 30 people, optimizing guest engagement and satisfaction.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Ensured guest safety and comfort during all tour activities.
- Adapted tours based on weather conditions and group dynamics.
- Collaborated with team members to enhance overall tour experiences.
- Assisted in coordinating logistics for transportation and schedules.
- Managed bookings, reservations and payments for tours.
- Responded to guest inquiries with detailed information and support.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Greeted and registered visitors, issuing required identification badges or safety devices.
- Maintained cleanliness and organization of tour equipment and vehicles.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Training in tour guide techniques, including itinerary planning, customer service and group management, in order to obtain national certification as a tour guide.
Education
Residential Electricity -
INFOTEP-
Higüey, Dominican Republic01-2018
Posgrado de Agrimensura -
Universidad UASD
Higuey, Dominican Republic01-2017
Certificación de Guia nacional de turismo -
Universidad Ape
Santo domingo, Dominican Republic01-2012
French Certification -
Galáxia Polytechnic Institute
Higuey, Dominican Republic01-2009
Skills
- Communication Skills
- Tour Guiding
- Electrical Principles
- Language Proficiency
- Itinerary Planning
- Tourism Management
- Language Skills
- Electrical Systems
- Surveying Techniques
- Cultural Knowledge
Training
- Curso de France, Instituto Galaxia, Higüey, Dominican Republic, 01/01/11, 12/31/12
- Certificación de Guia Nacional de Turismo, Universidad Ape, Santo Domingo, Dominican Republic, 01/01/11, 12/31/12
- Electricidad Residencial, Instituto Infotep, Higüey, Dominican Republic, 01/01/18, 12/31/19
- Posgrado de Agrimensura, Universidad UASD, Higüey, Dominican Republic, 01/01/15, 12/31/17
Personal Information
- Date of Birth: 12/11/86
- Driving License: A2
Languages
- Inglés
- Français
- Italiano
- Español
- Inglés
- Français
- Italiano
Timeline
Apartment Manager
Self-employeed
01.2020 - Current
Tour guide
Sky Tours
01.2011 - 01.2012
Residential Electricity -
INFOTEP-
Posgrado de Agrimensura -
Universidad UASD
Certificación de Guia nacional de turismo -
Universidad Ape
French Certification -
Galáxia Polytechnic Institute