Memorie Christensen
Randolph,NE
Summary
Dynamic professional with a proven track record at First National Bank Omaha, excelling in customer engagement and compliance management. Developed strategies that significantly reduced delinquencies while leading staff effectively. Committed to quality assurance and confidentiality, thriving in fast-paced environments to ensure exceptional service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Credit Card Specialist Supervisor
First National Bank Omaha
Omaha, NE
10.2021 - 06.2024
- Processed new account requests, including obtaining the necessary documents from clients.
- Communicated with internal departments about any changes in customer accounts.
- Assisted customers with payment plans, and other special arrangements, as needed.
- Maintained accurate records of customer interactions and transactions.
- Managed a large portfolio of existing customer accounts while ensuring compliance with banking regulations.
- Developed strategies for reducing delinquencies, charge-offs, and other risks associated with consumer lending.
- Monitored and maintained compliance with internal controls and government regulations.
Team Leader CNA
St. Joseph's Nursing Home
West Point, NE
11.2018 - 10.2021
- Provided assistance with activities of daily living, including bathing, dressing, and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Collaborated with interdisciplinary team members to ensure that quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Ensured compliance with HIPAA regulations regarding the confidentiality of information.
- Provided physical support to assist patients with bathing, dressing, and toileting.
Head Cook
Klub 81
Humphrey, NE
02.2015 - 06.2020
- Ensured that all food safety regulations were followed in the kitchen.
- Ordered supplies, ingredients, and equipment needed for the kitchen.
- Maintained inventory of all food items and ensured proper storage techniques were used.
- Trained new staff members in safe food handling procedures and knife skills.
- Conducted regular performance reviews with kitchen staff to improve efficiency.
- Scheduled shifts for cooks according to business needs while ensuring adequate coverage at all times.
- Evaluated new products from vendors to determine if they meet company standards.
- Trained and supervised line cooks to develop new skills and improve team performance.
Education
High School Diploma -
Omaha North Magnet High School
Omaha, NE05-2014
Some College (No Degree) - Nursing Assistance
Northeast Community College
Norfolk, NESkills
- Customer Engagement
- Managing Records
- Customer Follow-Up
- Compassionate Communication
- Complex Problem-Solving
- Maintaining confidentiality
- Quality Assurance
- Adaptable
- Responding to emergencies
- Rule Enforcement
- Sales Techniques
- Sales Training
- Shift Scheduling
- Staff Supervision
- Staff Leadership
Education and Training
other,other
Certification
- Life and Health Insurance June 30, 2024 NPN 21253186
- CNA January 20, 2025 A063549
- Med Aide January 16, 2025 M013970
Timeline
Credit Card Specialist Supervisor
First National Bank Omaha
10.2021 - 06.2024
Team Leader CNA
St. Joseph's Nursing Home
11.2018 - 10.2021
Head Cook
Klub 81
02.2015 - 06.2020
High School Diploma -
Omaha North Magnet High School
Some College (No Degree) - Nursing Assistance
Northeast Community College
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