Memory Clements
Weaver,AL
Summary
Self-directed and resourceful Medical Assistant with 10+ years’ direct experience in providing direct patient care and managing front desk and clerical operations of a busy healthcare
facility.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Dispatcher
Reeds Reasonable Heating & Cooling
Jackson, MS
02.2025 - 08.2025
- Delivered exceptional customer service by answering inbound service calls, scheduling appointments, and resolving client concerns quickly and professionally.
- Managed emergency and after-hours service dispatches, ensuring prompt technician deployment.
- Balanced up to 20+ daily service calls with efficient technician assignment and time management.
- Collected payments on customer accounts, processed electronic payments, and ensured accurate transaction recording in the company’s billing system.
- Created and published check-ins and service updates on the company’s website and social media platforms to boost online visibility.
Insurance & Medical Records Coordinator
Midsouth Pain Treatment Center
Southaven, MS
08.2015 - 09.2016
- Conducted all insurance verification processes to ensure proper account reconciliation and worry-free patient care.
- Managed incoming and outgoing correspondence.
- Retrieved patient medical records and scanned all requested documents into EHR system.
Patient Care Assistant
Baptist Memorial Hospital
Southaven, MS
08.2014 - 01.2015
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Clean and sanitize patient rooms and other patient areas.
Administrative Asst./Registered Medical Assistant
Horn Lake Family Practice
Horn Lake, MS
02.2009 - 05.2014
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Managed team of medical support personnel.
- Excelled in pediatric and geriatric venipunctures.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Operated x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
- Scheduled outgoing referrals, obtained written/verbal authorizations.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices.
- Kept records of collections and disbursements, and ensure accounts are balanced.
- Assisted physicians with peer-to-peer views, health maintenance reviews, 360 exams, disability forms & worker's compensation claims.
Education
Pre-Nursing BSN -
Northwest Community College
05-2014
Registered Medical Assistant - Medical Assistant Program
Delta Technical College
Southaven, MS10-2008
Skills
- Accounting
- Computer Literacy
- Customer service
- Interpersonal Skills
- Lab testing/Phlebotomy
- Microsoft Office
- Multitasking
- Office equipment
- Patient follow-up
- Medical Record management
- Scheduling
Certification
- Limited X-RAY Machine Operator - Apr 2010 - Apr 2010, MSRT Educational Foundation
- Registered Medical Assistant - Oct 2008 - Oct 2008, American Registry of Medical Assistants
- CPR - Oct 2008 - Oct 2008, American Heart Association
Timeline
Dispatcher
Reeds Reasonable Heating & Cooling
02.2025 - 08.2025
Insurance & Medical Records Coordinator
Midsouth Pain Treatment Center
08.2015 - 09.2016
Patient Care Assistant
Baptist Memorial Hospital
08.2014 - 01.2015
Administrative Asst./Registered Medical Assistant
Horn Lake Family Practice
02.2009 - 05.2014
Registered Medical Assistant - Medical Assistant Program
Delta Technical College
Pre-Nursing BSN -
Northwest Community College