Menagerie Pauls
Wilmington
Summary
Professional hospitality expert skilled in service excellence, team leadership, and effective communication. Known for enhancing customer satisfaction and developing loyal clientele in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Main Event
Newark, DE
08.2024 - 03.2026
- Prepared and delivered beverages to enhance customer satisfaction and ensure adherence to standard recipes.
- Responded promptly to customer inquiries and concerns in high-pressure environment, improving guest engagement and satisfaction.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained bar area in a clean and organized manner to uphold safety and health regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Cafe Attendant
Sonesta Hotels
Newark, DE
02.2024 - 10.2024
- Delivered exceptional customer service to enhance guest satisfaction and drive repeat business.
- Managed operation of coffee equipment to ensure adherence to quality standards for beverages served.
- Monitored stock levels and coordinated supply orders to maintain inventory accuracy and availability.
- Trained new staff on cafe procedures, emphasizing quality service and operational efficiency.
Bartender
Doubletree By Hilton
Wilmington, DE
06.2022 - 01.2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Collaborated with team members to ensure timely service during peak hours.
Bartender
Chili's Restaurant
Newark, DE
05.2021 - 07.2022
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted in preparing cocktails for guests. Managed food orders efficiently. Entertained groups of up to 20 guests without writing tools.
- Assisted in managing bar top guests while also supporting section and patio guests. Completed tasks efficiently and promptly.
- Implemented established protocols to effectively open and close the bar, ensuring seamless shift transitions.
Education
High School Diploma -
Alexis I Dupont High School
Wilmington, DESkills
- Proficient in managing multiple tasks
- Service excellence
- Consistently dependable
- Collaborative mindset
- Menu memorization
- Knowledge of alcohol safety protocols
- Team training and development
- Team leadership
- Dining environment management
- Skilled in cocktail preparation
- Marketing and sales experience
- Effective communicator
Certification
- ServSafe
- ABC License
Timeline
Bartender
Main Event
08.2024 - 03.2026
Cafe Attendant
Sonesta Hotels
02.2024 - 10.2024
Bartender
Doubletree By Hilton
06.2022 - 01.2024
Bartender
Chili's Restaurant
05.2021 - 07.2022
High School Diploma -
Alexis I Dupont High School