Vanessa Serna
San Elizario,TX
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
TriWest Healthcare Alliance
El Paso, TX
10.2018 - 11.2022
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Handled high volume of incoming calls, providing exceptional customer service to patients and providers.
Front Desk Receptionist
El Paso Physical Therapy Services
El Paso, TX
02.2013 - 10.2018
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Performed administrative duties such as filing, faxing, photocopying.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Guided patients through the completion of consent and other required medical forms.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Education
Associate of Applied Science -
El Paso Community College
El Paso, TXSkills
- HIPAA Compliance
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Appointment Scheduling
- Insurance Verification
- Quality Assurance
Certification
Certificate of Completion Nursing Assistant Course
Timeline
Patient Service Representative
TriWest Healthcare Alliance
10.2018 - 11.2022
Front Desk Receptionist
El Paso Physical Therapy Services
02.2013 - 10.2018
Associate of Applied Science -
El Paso Community College
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