Mende Wilson
Rome,NY
Overview
19
19
years of professional experience
Work History
Manager of Service Department
Green Acres Pools
03.2022 - 02.2024
- Oversaw recruitment efforts for the service department, selecting highly skilled technicians who contributed positively to the team dynamic.
- Promoted a safety-conscious culture within the department, leading to a decrease in workplace accidents and injuries.
- Increased customer satisfaction by streamlining service department processes and implementing efficient scheduling systems.
- Coordinated cross-departmental efforts to ensure seamless delivery of services to clients throughout their experience with the company.
- Boosted sales revenue by collaborating with the sales team to develop attractive service packages for customers.
- Developed strong relationships with suppliers, negotiating favorable pricing on parts and equipment for the department''s operations.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Swimming Pool Service Technician
Aqua Tech Pool &Spa
03.2005 - 10.2021
- Promoted a safe environment for swimmers by ensuring proper installation of safety covers, fencing, and alarms around pools.
- Improved overall appearance of swimming pools by applying specialized techniques such as acid washing or resurfacing treatments when necessary.
- Achieved timely completion of projects by coordinating effectively with other team members during installations or repairs.
- Wrote and revised maintenance procedures.
- Increased client retention rate by quickly addressing concerns and providing expert solutions for their pools'' needs.
- Established trust with clients through consistent delivery of high-quality workmanship in all aspects of pool service.
- Provided exceptional service to clients with weekly pool cleaning, maintenance, and water balance checks.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Inspected pool equipment and verified proper functionality to maintain safety standard
- Assembled and disassembled filters for pool openings, closings and repairs.
- Educated customers in proper pool operation and maintenance.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care..
- Conducted pool safety inspections and reported unresolved issues immediately.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Researched and implemented new technologies and equipment.
- Maintained clean, safe and appropriately stocked company vehicle
Education
Yes - Business
Timeline
Manager of Service Department - Green Acres Pools
03.2022 - 02.2024
Swimming Pool Service Technician - Aqua Tech Pool &Spa
03.2005 - 10.2021
Model High School - Yes, Business