Mendi Tatum
Cheyenne,WY
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
9
9
years of professional experience
Work History
Claims Service Specialist
AllState
07.2019 - 09.2023
- Handled customer and agent inquiries via phone and chat courteously and professionally.
- Offered advice and assistance to customers and agents, paying attention to their core claims/policy question or issue.
- Maintained accurate records of all claims activities, ensuring compliance with company policies and regulatory requirements.
Customer Service Representative
BCBSWY
08.2015 - 08.2018
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
- Responded proactively and positively to rapid change.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
Inbound Customer Service Representative
Express Personnel Services With BCBSWY
12.2014 - 09.2015
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Applied Science - Medical Billing And Coding
IBMC
Cheyenne06.2009
Skills
- Flexible Schedule
- Client Interviews
- Proficient in Microsoft Office; Electronic Medical Record (EMR)
- Excellent administrative abilities
- Financial Transactions
- Regulatory Compliance Adherence
- Interpersonal Communication
- Claim Amount Calculations
- Documentation skills
- Claims Investigation
- Teamwork and Collaboration
- Customer Service
Timeline
Claims Service Specialist
AllState
07.2019 - 09.2023
Customer Service Representative
BCBSWY
08.2015 - 08.2018
Inbound Customer Service Representative
Express Personnel Services With BCBSWY
12.2014 - 09.2015
Associate of Applied Science - Medical Billing And Coding
IBMC