Mendy Reynoso

Call clients to do payments change information,

Generated quotes for home and auto insurance policies to facilitate customer decision-making.

Managed mortgage transactions and client relationships to resolve issues and update lien holder information.

• Built relationships with customers through friendly interactions.
• Maintained cleanliness of store floor, fitting rooms, restrooms, windows, counters.
• Conducted inventories of merchandise regularly to ensure accuracy of stock levels.
• Collaborated with other departments within the organization to meet organizational objectives.
• Followed safety protocols while handling hazardous materials such as cleaning supplies.
• Assisted team members during busy times or when short-staffed.
• Assisted customers in selecting products based on their needs and preferences.
• Change mannequins and decorate the store according to the event/season.

• Maintained accurate records of orders, shipments, and inventory.
• Processed incoming orders in a timely manner according to company standards.
• Verified order accuracy prior to shipment.
• Resolved customer inquiries regarding order status and delivery.
• Coordinated with other departments to ensure efficient and timely processing of orders.
• Packaged items for shipping following established procedures.

• Answered incoming customer inquiries regarding product and service information.
• Provided assistance to customers in navigating website, placing orders, and resolving complaints.
• Responded to customer emails with accurate product and service information.
• Assisted customers with account maintenance such as resetting passwords and updating contact information.
• Generated reports on customer feedback, trends, and other metrics for management review.

• Pick and pack big and small items.

• Pick and pack stuff from dicks sporting good from the warehouse.