MENESSA D. LEWIS
Pawtucket,RI
Summary
Detail-oriented Administrative Assistant and Receptionist with 20+ years of experience enhancing operational efficiency in fast-paced environments. Expertise in front-desk reception, customer support, scheduling, and cash handling. Proven skills in training staff, managing workflows, and resolving inquiries, fostering positive customer experiences and supporting team objectives.
Overview
1
1
Certification
4
4
years of post-secondary education
23
23
years of professional experience
Work History
Customer Service Representative
Shaw's Market, Inc
North Providence, RI
09.2024 - Current
- Resolved customer problems by implementing effective solutions, leading to increased customer satisfaction
- Responded to customer inquiries regarding services, prices, and availability, enhancing overall customer experience
- Trained new employees and guided team members on daily tasks and objectives, improving team cohesion and performance
- Managed the flow of day-to-day operations
Cashier/Checker/
Shaw's Market, Inc.
North Providence, RI
03.2024 - 09.2024
- Collect payments and make change for customers who pay cash
- Scanned items to ensure prices and quantities are correct
- Delivered efficient bagging service to support customer experience.
- Guided customers in selecting products and providing assistance as needed.
- Processed returns and exchanges to ensure customer satisfaction.
- Check identification for age-restricted products such as alcohol or tobacco
Money Center Associate
Walmart, Inc
Providence, RI
11.2021 - 05.2023
- Cashed customer payroll, government and money order checks
- Greeted customers and processed transactions efficiently in fast-paced retail environment
- Instructed new associates on services, products, processes, and procedures to enhance team knowledge
- Executed accurate transactions to maintain drawer balance, answered questions, and ensured pleasant guest experience
Team Lead / Sales Associate
Walmart, Inc.
Providence, RI
11.2003 - 11.2021
- Oversaw day-to-day operations to ensure seamless workflow and team coordination.
- Trained new employees and instructed team members on daily tasks and objectives to enhance team performance.
- Provided excellent customer service to enhance customer satisfaction and loyalty.
- Greeted customers upon entering the department to create a welcoming atmosphere.
- Organized and packaged customer purchases for efficient transport and improved customer satisfaction.
- Created and distributed reports to update the company on the team's progress
Education
Bachelor of Science - Business Management, Human Resources Management, Financial Services Management & Psychology
Johnson & Wales University
Providence, RI 09.2003 - 05.2007
Work Force Development
North Rhode Island Career Academy
Woonsocket, RI11-2025
High School Diploma -
Skills
- Customer Service
- Complaint handling
- Conflict resolution
- Employee training
- Team leadership
- Microsoft Excel
- Microsoft PowerPoint
- Data entry
- Multitasking
- Adaptable to change
- Communication
- Data entry
Certification
- Microsoft word Office 2016 - NorthStar Digital Literacy 10-02-2025
Microsoft Excel Office 2016 - NorthStar Digital Literacy 10-02-2025
Microsoft PowerPoint Office 2016 - NorthStar Digital Literacy 10-02-2025
Customer Service Training - NRI Career Academy 11-12-2025
Call Center Training – NRI Career Academy 11-12-2025
Introduction to Banking Training - NRI Career Academy 11-12-2025
Diversity, Equity & Inclusion (DEI) -Roger Williams University 10-14-2025
Conflict Management & Resolutions - Roger Williams University 10-14-2025
Securities Industry Essentials (SIE) Community college of RI (CCRI) 10-28-2025 Certificate of Completion -NRI Career Academy 11-12-2025
Timeline
Customer Service Representative
Shaw's Market, Inc
09.2024 - Current
Cashier/Checker/
Shaw's Market, Inc.
03.2024 - 09.2024
Money Center Associate
Walmart, Inc
11.2021 - 05.2023
Team Lead / Sales Associate
Walmart, Inc.
11.2003 - 11.2021
Bachelor of Science - Business Management, Human Resources Management, Financial Services Management & Psychology
Johnson & Wales University
09.2003 - 05.2007
Work Force Development
North Rhode Island Career Academy