Menghong Y
Philadelphia,PA
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, exemplified during tenure at Sino Greatwall International Engineering. Skilled in rigorous quality checks and fostering professional development, demonstrating reliability and exceptional customer service. Achieved significant improvements in client satisfaction and safety culture, leveraging both technical and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Amerimart
01.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Baker
Sun’s Donuts
06.2017 - 07.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Survey Engineer
Sino Greatwall International Engineering
11.2014 - 01.2016
- Mentored junior engineers, fostering a culture of continuous learning and professional development within the team.
- Improved client satisfaction by providing comprehensive reports tailored to their specific needs.
- Reduced errors in field measurements by conducting rigorous quality checks on collected data.
- Promoted safety culture within the team, conducting regular safety briefings before fieldwork commencement.
Education
Bachelor Degree - Civil Construction
National Technical Training Institude
Phenom Penh09.2014
Diploma - GED
Preah Sihanouk High School
Kompong Cham08.2009
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Languages
Khmer
Native or Bilingual
English
Limited Working
Timeline
Customer Service Cashier
Amerimart
01.2023 - Current
Baker
Sun’s Donuts
06.2017 - 07.2022
Survey Engineer
Sino Greatwall International Engineering
11.2014 - 01.2016
Bachelor Degree - Civil Construction
National Technical Training Institude
Diploma - GED
Preah Sihanouk High School
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