Mengnan (Lola) Zhao
Las Vegas,NV
Summary
Dedicated and detail-oriented professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enthusiastic about providing professional support in different environments.
Overview
8
8
years of professional experience
Work History
E-commerce
Freelancer
06.2019 - Current
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Strengthened client relationships with consistent communication of average over 2k customers per show and timely project updates.
- Proficient in building and scaling successful businesses through effective social media marketing and customer engagement strategies.
- E-commerce live stream for high-end brands, such as: Burberry, Giorgio Armani, Etro.
La Mer Sales Associate
Nordstrom
04.2022 - 08.2023
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Capitalized on up selling opportunities for additional products and services to increase sales numbers
- Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
Freelance Beauty Adviser
Christian Dior
06.2021 - 01.2022
- Built and strengthened relationships with clients, deal with different nationalities and put always customers at ease
- Assists in planning and participates in branding events in collaboration with VIPs to promote boutique and generate business
- Display merchandise to present visually appealing arrangement that drives sales.
Key Holder/ Assistant Manager
Clarins Fragrance Group
05.2018 - 01.2019
- Responsible to open and close store by myself
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
VIP Butler
Lucky Dragon Hotel and Casino
11.2016 - 11.2017
- Delivered personalized service to VIP clients, ensuring seamless and luxurious experience throughout their stay
- Coordinated with casino staff to fulfill guests’ special requests, including dinning, entertainment, and transportation
- Worked closely with casino host team to ensure VIPs received personalized treatment and services.
Education
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas (UNLV)
Las Vegas, NV12.2017
Associate in Business -
Green River College (GRC)
Auburn, WA12.2014
Skills
- Customer service
- Virtual Assistance
- Organizational Skills
- Communication
- Marketing strategy
Languages
Chinese (Mandarin)
Native or Bilingual
Relatedworkskills
- Fluent in Mandarin and English.
- Experience in Microsoft office programs, POI system, POS system.
- Experienced in many convention shows in Las Vegas, including CES, INFOCOMM, and MAGIC.
Timeline
La Mer Sales Associate
Nordstrom
04.2022 - 08.2023
Freelance Beauty Adviser
Christian Dior
06.2021 - 01.2022
E-commerce
Freelancer
06.2019 - Current
Key Holder/ Assistant Manager
Clarins Fragrance Group
05.2018 - 01.2019
VIP Butler
Lucky Dragon Hotel and Casino
11.2016 - 11.2017
Associate in Business -
Green River College (GRC)
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas (UNLV)
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