Menita Brown
Lakeland,FL
Summary
Polite and professional customer Service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
10
10
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
MIDFLORIDA
09.2021 - 03.2022
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services
- Documented conversations with customers to track requests, problems, and solutions
- Answered clients' questions regarding details of finance plans and strategies and explained data in easy-to-understand terms
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Educated customers about billing, payment processing and support policies and procedures
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Customer Service Representative
Fedex
08.2018 - 06.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems, and solutions
- Assisted customers in making payments on accounts and setting up payment plans.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Customer Service Representative
DS Services of America
06.2020 - 01.2018
- Documented conversations with customers to track requests, problems, and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Customer Service Representative
Sykes Enterprise
08.2016 - 01.2017
- Assisted customers in making payments on accounts and setting up payment plans
- Documented conversations with customers to track requests, problems, and solutions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
Sykes enterprise
01.2013 - 01.2014
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions.
Customer Service Representative
GC Services
02.2012 - 01.2013
- Documented conversations with customers to track requests, problems, and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Relayed productive customer feedback to marketing teams
- Reviewed account and service histories to identify trends and issues.
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
Education
Associates in Medical Assisting Technology -
Florida Technical College
Lakeland, FL06.2015
Diploma - undefined
Lakeland Senior High School
Lakeland, FL05.2010
Skills
- Call center operations
- Resolving issues
- System documentation
- Call controlling
- Call documentation skills
- Quality control
- Communicating with clients
- Performance monitoring
- Prospecting skills
- Payment processing
- Data entry
- Complaint resolution
- Call Control
Timeline
CALL CENTER REPRESENTATIVE
MIDFLORIDA
09.2021 - 03.2022
Customer Service Representative
DS Services of America
06.2020 - 01.2018
Customer Service Representative
Fedex
08.2018 - 06.2020
Customer Service Representative
Sykes Enterprise
08.2016 - 01.2017
Customer Service Representative
Sykes enterprise
01.2013 - 01.2014
Customer Service Representative
GC Services
02.2012 - 01.2013
Associates in Medical Assisting Technology -
Florida Technical College
Diploma - undefined
Lakeland Senior High School
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