MERA CARELA
Astoria,NY
Summary
Seeking a position that will benefit from my customer relation experience, strong and persuasive interpersonal and bilingual communication skills, through my years of experience in enrollments, to improve the organizational objective Authorized to work in the US for any employer.
Overview
30
30
years of professional experience
Work History
Essential Plan Manager
United Healthcare
Queens, NY
11.2025 - 03.2026
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies. Facilitated new enrollments and renewals, ensuring timely follow-ups and updates for consumersSee
Marketplace Facilitated Enroller
Affinity by Molina Healthcare Inc
Queens, US
11.2019 - 11.2025
- Facilitated new enrollments and renewals, ensuring timely follow-ups and updates for consumers
- Provided support and addressed inquiries from consumers via phone and in-person
- Verified Medicaid status for consumers through communication with NY State of Health
Marketplace Facilitated Enroller
United Healthcare
Queens, US
11.2009 - 10.2019
- Cultivated relationships with prospective clients to understand and address their enrollment needs
- Coordinated follow-up communications with clients to ensure their needs were met.
- Delivered individualized customer care with a focus on positive client experience and successful enrollment
- Organizing and maintaining effective follow up
Secretary
America Real Estate
Queens, US
07.2006 - 05.2009
- Answered and directed phone calls to ensure efficient communication
- Prepared documents for real estate closings, facilitating smooth transactions
- Coordinated and managed supervisor's calendar to organize appointments effectively.
- Performed filings, drafting, and editing short office memos
- Scheduled appointments for supervisor
Sales Manager
Steddi
New York, US
02.2003 - 06.2006
- Exceeded sales volume and developed skills to boost morale in a 'Collaborated with team members to achieve shared goals.' oriented environment
- Drove sales growth and enhanced customer satisfaction through effective service
- Generated sales through targeted marketing strategies and promoted customer satisfaction
- Managed opening/closing procedures and developed weekly schedules while leading sales floor operations, coaching staff in selling techniques and ensuring proper zone coverage
- Excellent interpersonal skills, ability to work well with others in both higher and support staff roles
Manager
Kid's Warehouse
New York, US
04.1999 - 01.2003
- Developed leadership team members through training initiatives, continuous coaching, and succession planning to foster company growth
- Monitored performance and provided feedback to sales leads and sales associates through regular communication and evaluations
- Specialized in sourcing and selecting imported children's apparel for retail distribution.
Sales Associate
Chavonalto
New York, US
05.1996 - 03.1999
- Motivated sales team for better sales performance to exceed sales goals
- Planned advertising campaigns, sales promotions, and selling strategies to drive customer engagement
- Updated client database regularly to ensure accurate information
- Motivated sales team to exceed sales goals through targeted training and support
- Executed opening and closing procedures to ensure smooth daily operations., development of weekly schedules
Education
Diploma -
Colorado Santiago High School
Skills
- CAC, certified (NYS of Health)
- Medicaid enrollment
- Bilingual (English & Spanish)
- Health & Accident License
- QuickBooks
- MS Office
- Windows
- POS inventory systems
Awards
- Top Essential Plan Producer, 2018
- Outstanding Achievement #1 in EP sales, 2017
- Outstanding Performance, 2017
- For Excellent work, 2016
- Top Essential Plan Producer, 2016
- Outstanding Achievement #1 in EP sales, 2016
Timeline
Essential Plan Manager
United Healthcare
11.2025 - 03.2026
Marketplace Facilitated Enroller
Affinity by Molina Healthcare Inc
11.2019 - 11.2025
Marketplace Facilitated Enroller
United Healthcare
11.2009 - 10.2019
Secretary
America Real Estate
07.2006 - 05.2009
Sales Manager
Steddi
02.2003 - 06.2006
Manager
Kid's Warehouse
04.1999 - 01.2003
Sales Associate
Chavonalto
05.1996 - 03.1999
Diploma -
Colorado Santiago High School