Merald Knight IV
Las Vegas
Summary
Highly motivated and versatile professional with a strong customer service and technical background. Detail-oriented and organized, I efficiently manage assignments with close attention to deadlines.
Overview
15
15
years of professional experience
Work History
Senior Field Service Technician
Diebold Nixdorf
12.2022 - 10.2025
- Provide technical support for product and hardware software components.
- Provide scheduled inspections, cleanings and perform minor product repairs within an assigned territory.
- Inspect products for correct operation and resolve noted issues and /or escalate according to established procedure.
- Schedule services, complete all required paperwork and work with customers to ensure satisfaction with service delivery and understanding of product functionality.
- Trained junior technicians on equipment handling and troubleshooting techniques.
Teller
Bank Ozk
07.2022 - 12.2022
- Help customers with transactions from ATM. Load and clear money, as well as print total receipts from ATM computer system.
- Teach safe banking practices against fraud, along with providing security over personal account matters.
- Work with various computer applications, such as, teams, outlook, integrated teller, and business process manager.
Line Service Tech
Wilson Air Center
05.2022 - 07.2022
- Provide towing, parking, and fuel service for all aircraft that request it.
- Ensure all clients are receiving exceptional customer service, as well as catering, valet, and hotel arrangements.
- Continuously providing outstanding customer service experience.
Courier
FedEx
08.2020 - 05.2022
- Assign, organize, and distribute packages before departure.
- Perform pre maintenance, and post maintenance check on vehicles.
- Delivery mapping, consistent positive customer care.
- Delivering with the Purple Promise, to make every FedEx experience outstanding.
Front Desk
Hilton Elara Grand Vacations
05.2019 - 05.2020
- Providing five-star customer service.
- Cash handling, folio adjustments for discrepancies, and guest celebrations.
- Cross communication with departments using synergy, and Microsoft outlook.
- Maintain and troubleshoot any problems with front desk equipment, such as, printers, scanners, and copy machines.
Safety Loss & Prevention
UNLV Lied Library
08.2015 - 05.2019
- Ensure the facility is in order for students and the public.
- Routine checks of the buildings perimeter, and direct action if problems arrive.
- Team player and mentor to the younger student works.
Infantry - Veteran
South Carolina Army National Guard
08.2010 - 08.2016
- Performed as a member of a fire team.
- Managed a team while conducting training exercises.
- Aided in the mobilization of vehicles, troops, and weaponry.
- Operated equipment to demonstrate proper use and analyzed malfunctions.
- Preventive maintenance maintained on vehicles to detect and prevent problems.
Education
Bachelors of Arts - Interdisciplinary Studies of Psychology
University of Las Vegas
Las Vegas, NV05.2020
Skills
- Word
- Excel
- Pages
- Keynote
- Gmail calendar/emails
- Microsoft Teams
- Slack
- Zoom
- Private pilot
- Equipment maintenance
- Troubleshooting techniques
- Customer relationship management
- Problem solving
- Field service management
- Troubleshooting and repair
- Hardware support
- Team supervision
- Training and mentoring
- Issue escalation
References
- Nelson Farrow, Diebold, 917-968-6209
- Kari Jolly, Hilton Grand Vacations, 702-669-6700
- Ed Hover, FedEx Express, 972-351-1765
- Courtland Smith, UNLV Police, 951-965-1874
Timeline
Senior Field Service Technician
Diebold Nixdorf
12.2022 - 10.2025
Teller
Bank Ozk
07.2022 - 12.2022
Line Service Tech
Wilson Air Center
05.2022 - 07.2022
Courier
FedEx
08.2020 - 05.2022
Front Desk
Hilton Elara Grand Vacations
05.2019 - 05.2020
Safety Loss & Prevention
UNLV Lied Library
08.2015 - 05.2019
Infantry - Veteran
South Carolina Army National Guard
08.2010 - 08.2016
Bachelors of Arts - Interdisciplinary Studies of Psychology
University of Las Vegas