Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Troyer

Clinton,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Senior Field Service Technician

Carl Zeiss Incorperated
Maple Grove, MN
03.2014 - 03.2024
  • Performed troubleshooting, maintenance and repair of complex electronic systems in remote locations.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Documented repair methods and maintenance processes to improve support analysis.
  • Explained and demonstrated equipment operations to customer.
  • Drove and maintained company vehicle, keeping in peak condition.
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Explained and recommended service options to customers and detailed costs.
  • Handled telephone support calls to determine issues and provide solutions.
  • Trained customers on equipment after installation.
  • Mentored and trained new employees on processes, flow and safety procedures.

Field

Wittenbach Business Systems Inc.
Clinton, TN
10.2012 - 01.2014
  • Replaced faulty parts or components following diagrams or blueprints.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Provided technical support to customers over the phone and via email.
  • Maintained customer records and updated software applications as required.
  • Responded promptly to emergency service requests from clients.
  • Monitored the condition of tools, equipment, and vehicles to ensure proper functioning.
  • Most machines contained up to $500,000 for which I was responsible for.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Explained and demonstrated equipment operations to customer.
  • Collaborated with team members to assess equipment performance needs.

Field Service Technician

Talaris Inc
Knoxville, Tenn
01.2012 - 10.2012
  • Expedient arrival to customer site for trouble shooting/fault finding of
  • Vertera Recycler
  • Twin Safe Recycler Page
  • Teller Cash Dispenser
  • InstaChange Coin Dispenser
  • Remove and Replace components of above mentioned machines.
  • On time performance of scheduled preventative maintenance. Punctual accomplishment of Time cards, parts inventory, and online training.
  • Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
  • Machines held up to $500,000 for which I was responsible for.

F-15 Weapons Systems Maintenance Instructor

Advanced Electronics Company Saudi Arabia
Tabuk, Saudi Arabia
08.2008 - 01.2012
  • Developed, implemented and maintained training programs for maintenance Royal Saudi Arabian Air Force personnel.
  • Provided technical guidance and instruction to employees on the use of equipment in a safe and efficient manner.
  • Assisted with troubleshooting and repairing aircraft weapons systems as needed.
  • Delivered training to RSAAF personnel and instructors on curriculum, documentation and instructional techniques.
  • Created detailed reports on all maintenance activities performed by staff members.
  • Performed preventative maintenance on machines and equipment according to established guidelines.
  • Documented all repairs, replacements, inspections and other maintenance activities conducted by department personnel.
  • Instructed employees on the proper use of tools and protective gear when performing maintenance tasks.
  • Maintained high standards of quality control throughout the entire process.

Education

Associate of Science - Business Administration And Management

Embry-Riddle Aeronautical University - Daytona Beach
Remote
02-2005

Skills

  • Hardware Installation
  • Mechanical background
  • Customer training
  • Electrical Systems
  • Workflow Management
  • Work Order Management
  • Customer Support
  • Proficient in Excel
  • Proficient in MS Word
  • Technical data analysis
  • Team Supervision
  • Excellent Communication
  • Customer Service
  • Quality Assurance
  • Data Entry
  • Communication
  • Written Communication
  • Social Perceptiveness
  • First Aid/CPR
  • Attention to Detail
  • Leadership
  • Cultural Awareness
  • Planning
  • Team Management

Timeline

Senior Field Service Technician

Carl Zeiss Incorperated
03.2014 - 03.2024

Field

Wittenbach Business Systems Inc.
10.2012 - 01.2014

Field Service Technician

Talaris Inc
01.2012 - 10.2012

F-15 Weapons Systems Maintenance Instructor

Advanced Electronics Company Saudi Arabia
08.2008 - 01.2012

Associate of Science - Business Administration And Management

Embry-Riddle Aeronautical University - Daytona Beach

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Patrick Troyer