Meranda Estep
Toledo,OH
Summary
Highly skilled server and bartender experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Also, has cash handling experience with expertise in general accounting and finance concepts. Providing well-rounded customer service with strong communication skills, sales experience.
Overview
4
4
years of professional experience
Work History
Server
Coopers Hawk Winery and Restaurant
Toledo, OH
01.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Secretary's Assistant
Morris Concrete
Toledo , OH
06.2021 - 09.2022
- Organized and maintained filing systems, both paper and electronic.
- Processed invoices and other financial records.
- Facilitated office communication by receiving, opening and routing mail and distributing correspondence.
- Directed clients and guests to correct departments, rooms and staff members.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Bartender/Food Server
Chilis's Bar and Grill
Toledo, OH
06.2019 - 02.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Southview High School
Sylvania, OH06.2018
Skills
- Payroll Administration
- Accounts Receivable and Payable
- Item Promotion
- Complaint Handling
- Sales Process
- Up-Selling
- Account Management
- Expense Tracking
- Customer Service
- Cash Handling
- High-Volume Dining
- Menu Memorization
- Point of Sale (POS) System Operations
Accomplishments
- Tier 1 Grandcru at Coopers Hawk Winery (Sold 20+ Wine club memberships in 1 month)
Affiliations
- Self Taught Nail Technician
- Self Taught Makeup artist
References
References available upon request.
Timeline
Server
Coopers Hawk Winery and Restaurant
01.2022 - Current
Secretary's Assistant
Morris Concrete
06.2021 - 09.2022
Bartender/Food Server
Chilis's Bar and Grill
06.2019 - 02.2022
Southview High School
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