Summary
Work History
Education
Skills
Timeline
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Meranda Jackson

Rowlett,TX

Summary

Dynamic Team Lead with a proven track record at Loves Travel Stop, excelling in coaching and mentoring to enhance team performance. Skilled in conflict resolution and workplace safety, I foster a collaborative environment that drives employee recognition and productivity. Committed to continuous improvement, I effectively manage schedules and promote a culture of excellence.

Work History

Team Lead

Loves Travel Stop
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Team Lead

Connexus Resource Group
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Call Agent

Connexus Respurce Group
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
  • Established reputation for patience and empathy, even during challenging customer interactions.

Education

Psychology

Prairie View A&M University
Prairie View, TX

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance improvement
  • Performance monitoring
  • Workplace safety
  • Schedule management
  • Production monitoring
  • Team supervision
  • Team motivation
  • Multitasking Abilities
  • Active listening
  • Excellent communication
  • Multitasking

Timeline

Team Lead

Loves Travel Stop

Team Lead

Connexus Resource Group

Call Agent

Connexus Respurce Group

Psychology

Prairie View A&M University

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Meranda Jackson