MeRanda Knowles

Receiving, Unloading, Sorting, Scanning & Picking Packages For Delivery Routes To Ensure Customer Promised Deliveries.

• Driver Trainer - Partner With Delivery Service Partners ( DSP's ), Operations Managers, Area Managers & Learning Teams To Coordinate & Facilitate New Hire Curriculum, Cover The Dress Code Policy & Conduct An Effective On-Site Facility Tour, Provide Hands-On Practice Of The Driver Vehicle Inspection Checklist ( DVIC ), Track & Monitor Performance For Non-DOT & DOT Drivers, Drive, Maneuver & Load/Unload The Amazon Branded ( Prime ) Vehicles - Standard Parcel Cargo Van ( CV ), Custom Delivery Vehicle ( CDV ), Electric Delivery Vehicle ( EDV ), Step Van & Box Truck, Coach & Provide Feedback To Delivery Associates ( DA's ) In Real Time
• Process Assistant - Support Daily Management Department Duties, Lead Stand-Up Meetings With Safety Tips/Stretches, Provide Standard Work Tips, Success Stories & Provide The Volume/Cube Counts, Allocate Labor Tracking, Audits, Engage With Associates ( AA's ) & Assign Job Duties & Keep Communication With Internal/External Supplier's
• Learning Ambassador - Providing Knowledge & Foundation Training For New Hire(s), One On One Coaching, Coding & Audits
• Associate Safety Committee - Ensuring Associates Work In Safe & Hazard Free Environment
• Global Trailer Dock & Release - Process To Ensure That A Trailer Is Safely Attached To And Released From A Delivery Station Trailer Dock Door
• Hazmat - Sort Liquidation/Waste In Accordance With RCRA, DOT and OSHA Guidelines While Maintain & Organize Waste Management Area, Salvaging, Prep Inventory For Resale, Research & Audits
• Problem Solver - Fixing Errors That Arise With Packages Limiting Stow & Delivery Accuracy

Conduct Quality Interviews Through Both Telephone & Face-To-Face Through A Program Called SC Wins Determining Eligibility For SNAP - Supplemental Nutrition Assistance Program & TANF - Temporary Assistance For Needy Families Funded By Federal Government.

• Economic Service - Maintains Electronic Case Files Accurately & Timely For Documentation And Auditing Purposes
• Claims - Submit Claims Referrals To ( Benefit Integrity Unit ) With Supporting Documentation
• Fair Hearing(s) - Prepare/Present Supporting Documents & Summary And Attend Hearings
• Red Cross - Non-Profit Humanitarian Organization That Provides Emergency Assistance ( Protect Life & Health And To Ensure Respect )

Maintaining Stockroom Keeping It Organized, Monitor, Rotate & Report Defective Or Expired Merchandise.

• Backroom Locator - Take Inventory Or Examine Merchandise To Identify Items To Be Reordered Or Replenished
• Replenishment Associate - Stock Shelves, Racks, Cases, Bins, & Tables With New/Existing Or Transferred Merchandise

Interact Directly With Customers To Listen To Concerns, Resolve Problems & Recommend Products & Services Accordingly.

• Cashier - Simultaneously Operating Registers Completing Business Transactions
• Telephone - Answering & Functioning Multiple Phone Lines
• P/A - Intercom Announcements

Retention Representative- Answer Company Calls Completing The Common Goal Of Providing The Up Most Quality Service & Resolve ( All ) Concerns & Questions.

• Retention Representative - Handling Disconnects, Downgrades, Upgrades, Billing Questions & Concerns, Technical/Repair, Knowledge of Product’s and Services, and Account Updates