Meranda Martin
San Tan Valley,AZ
Summary
A strong background in managing customer inquiries and coordinating appointments. Known for organizational skills and the ability to multitask, ready to drive service excellence and improve workflows.
Overview
6
6
years of professional experience
Work History
BDC Specialist
Earnhardt Chandler Cadillac
Chandler, AZ
08.2022 - Current
- Managed inbound customer inquiries to enhance service quality and satisfaction.
- Utilized CRM software to track and analyze customer interactions for improved follow-up.
- Collaborated with sales team to streamline lead generation processes and increase efficiency.
- Developed training materials for new BDC staff, improving onboarding experience and knowledge retention.
- Coordinated appointment scheduling to optimize service department workflow and reduce wait times.
Sales Associate
Vans
Mesa, AZ
11.2020 - 04.2023
- Led team in achieving sales targets through strategic upselling and product knowledge.
- Trained new associates on customer service standards and operational procedures.
- Enhanced store presentation by implementing visual merchandising guidelines effectively.
- Analyzed customer feedback to improve service delivery and product offerings.
- Coordinated inventory management, ensuring timely stock replenishment and organization.
Cleaner
Two Maids & A Mop Franchising
Gilbert, AZ
09.2021 - 05.2022
- Maintained cleanliness and organization in residential and commercial properties.
- Utilized industry-standard cleaning tools and equipment effectively.
- Trained new staff on cleaning procedures and safety protocols.
- Implemented efficient cleaning techniques to enhance service quality.
Sales Associate
Bath & Body Works
Mesa, AZ
09.2020 - 02.2021
- Developed promotional strategies that increased foot traffic and engagement during peak sales periods.
- Fostered strong customer relationships, resulting in high levels of repeat business and loyalty.
- Mentored junior staff on best practices for sales techniques and customer interaction skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Overnight Stocker and Receiver
Nordstrom Rack
Phoenix, AZ
09.2019 - 02.2020
- Organized and restocked merchandise to maximize shelf visibility and enhance customer experience.
- Monitored inventory levels, ensuring timely replenishment of stock on sales floor.
- Collaborated with team members to optimize workflow during high-volume overnight shifts.
- Operated warehouse equipment safely and efficiently, adhering to all safety protocols.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Education
No Degree - Criminal Justice
Northern Arizona University
Flagstaff, AZHigh School Diploma -
Red Mountain High School
Mesa, AZ05-2018
Skills
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Adaptability and flexibility
Timeline
BDC Specialist
Earnhardt Chandler Cadillac
08.2022 - Current
Cleaner
Two Maids & A Mop Franchising
09.2021 - 05.2022
Sales Associate
Vans
11.2020 - 04.2023
Sales Associate
Bath & Body Works
09.2020 - 02.2021
Overnight Stocker and Receiver
Nordstrom Rack
09.2019 - 02.2020
No Degree - Criminal Justice
Northern Arizona University
High School Diploma -
Red Mountain High School