Merari Belmares
Cleburne
Summary
Results-driven retail professional specializing in operations oversight and customer service management. Strong background in staff training and strategic planning, contributing to sales growth and team performance. Expert in inventory control and customer relationship management. Resourceful Assistant Manager skilled in team leadership, operational management, and effective communication, promoting efficient operations and positive team dynamics.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Assistant Manager
Kay Jewlers
Fort Worth
09.2023 - Current
- Assisted in managing daily operations and scheduling for jewelry store.
- Trained and mentored new staff on product knowledge and sales techniques.
- Resolved customer inquiries and issues, ensuring satisfaction and loyalty.
- Coordinated inventory management to maintain optimal stock levels and support sales.
- Conducted visual merchandising to enhance product displays and customer experience.
- Collaborated with management to implement promotional events and strategies.
- Maintained compliance with company policies and safety regulations in-store.
- Led team meetings to align on sales goals and share performance insights.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
Jack in the Box
Cleburne
08.2019 - 09.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies to increase store profitability through analysis of financial data and implementation of cost-saving measures.
- Supervised team of employees, providing ongoing training to enhance customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and ordered merchandise to maintain well-stocked supply.
Receptionist
Bel's Tire Shop
Cleburne
01.2011 - 12.2018
- Greeted visitors and assisted with inquiries to enhance their experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients and customers to ensure efficient time management.
- Organized materials and tidied reception area to create a welcoming environment.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels, and meet customer demand.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At Arlington
Arlington, TX12-2026
Associate of Arts - Liberal Arts and General Studies
Hill College
Hillsboro, TX05-2023
Skills
- Customer Service Management
- Operations Oversight
- Retail operations
- Inventory Control
- Store Organization
- Store Opening and Closing
- Transaction Processing
- Money handling
- Records Management
- Staff Management
- Hiring and Training
- Staff Scheduling
- Sales reporting
- Sales growth
- Client Relationship Management
- Customer Service and Engagement
- Problem-Solving
- Time Management
- Work Planning and Prioritization
- Team Building and Leadership
- Attention to Detail
- Decision-making
- Strategic Planning
- POS Systems
- Inventory Counting
- Written communication
- Office Suite Proficiency
- Sales reporting
- Microsoft Word
- Excel Spreadsheet
- Microsoft PowerPoint
- One drive
- Teams Application
- Type 60 words per minute
- Documenting and Reporting
Certification
- Certified Food Safety, Jack in the Box, 2022
- Food Handling, Jack in the Box, 2022
- First Aid and CPR Training, 2023
- DCA certification, 05/01/24
- GSI certification, 10/01/23
- DCA Gemology 08/20/2025
Languages
- Spanish
- English, Full Professional
- Spanish, Native/ Bilingual
Timeline
Assistant Manager
Kay Jewlers
09.2023 - Current
Assistant Store Manager
Jack in the Box
08.2019 - 09.2023
Receptionist
Bel's Tire Shop
01.2011 - 12.2018
Bachelor of Arts - Criminal Justice
The University of Texas At Arlington
Associate of Arts - Liberal Arts and General Studies
Hill College