Meredith Bergeron
Pearl River ,LA
Summary
Positive and upbeat professional with excellent communication skills. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented looking to bring motivation and obtained knowledge to deadline-driven environment.
Overview
10
10
years of professional experience
Work History
Box Office Associate
Republic/Arora Nola
New Orleans, LA
03.2024 - Current
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Experience with artist relations, ensuring artists are well taken care of while visiting the venue.
- Collaborated with cross-functional teams to create social media branding, marketing materials, and promotional campaigns for each artist.
Store Manager
Esmoke Vapors
Slidell, LA
01.2022 - 03.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Processing product orders in a timely manner and keeping inventory updated and stocked.
- Responsible for creating staff schedules and ensuring daily tasks are completed
- Handling daily reports and register amount/cash drops.
Service Center Representative
Amazon
Remote
08.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained to assist customers in both United States and Canada.
Medical Claims Processor
Sedgwick CMS
Remote
02.2021 - 08.2022
- Acted as primary liaison with callers; followed client specifications in assisting with questions and solving problems related to claims application and servicing processes.
- Processed many different FMLA and PFL claim types such as sick leaves, COVID leaves, workers comp, parental leaves, short term disability, long term disability, and more.
- Educated and informed customers via multiple communication channels about documentation required to process claims, required time frames, payment information, and claim status.
- Completed data entry tasks with accuracy and efficiency into claims management systems.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
Nursing Assistant
Slidell Memorial Hospital
Slidell, LA
12.2019 - 01.2021
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, including medication information, symptoms, and allergies.
- Collected blood, other laboratory specimens and prepared them for lab testing.
- Complied with specific guidelines and performed hands-on nursing care to patients, under RN supervision.
- Responded appropriately to physical, emotional, and developmental needs of patients.
Nursing Assistant
Memorial Hospital At Gulfport
Gulfport, MS
05.2018 - 11.2019
- Performed and recorded patients' temperature, pulse, and blood pressure.
- Collected blood, other laboratory specimens and prepared them for lab testing.
- Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Monitored fluid outputs, documented results, and collected specimens for testing.
- Responded appropriately to physical, emotional, and developmental needs of patients.
- Managed and administered prescription and over-the-counter medications.
Server Shift Leader
Half Shell Oyster House
Gulfport, MS
12.2014 - 07.2018
- Continually monitored dining rooms for seating availability, service, safety, and well-being of guests.
- Collaborated with kitchen team to support order preparation, manage efficiency, and minimize customer service issues by verifying meals.
- Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Certificate - Certified Medical Assistant
Coastal Medical Training Institute
01.2023
Certificate - Emergency Medical Technician
Mississippi Gulf Coast Community College
Gulfport, MS2016
High School Diploma -
Long Beach High School
Long Beach, MS05.2015
Skills
- Event Promotion
- Patron Assistance
- Artist Relations
- Ticket Selling
- Reliability
- Organizational Skills
- Relationship Building
- Media Relations
Timeline
Box Office Associate
Republic/Arora Nola
03.2024 - Current
Service Center Representative
Amazon
08.2022 - 01.2023
Store Manager
Esmoke Vapors
01.2022 - 03.2024
Medical Claims Processor
Sedgwick CMS
02.2021 - 08.2022
Nursing Assistant
Slidell Memorial Hospital
12.2019 - 01.2021
Nursing Assistant
Memorial Hospital At Gulfport
05.2018 - 11.2019
Server Shift Leader
Half Shell Oyster House
12.2014 - 07.2018
Certificate - Certified Medical Assistant
Coastal Medical Training Institute
Certificate - Emergency Medical Technician
Mississippi Gulf Coast Community College
High School Diploma -
Long Beach High School