MERCADEZ ALLEN
Muir
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Intake Coordinator
Pine Rest Christian Mental Health Services
11.2022 - Current
- Actively participated in team meetings, trainings, and workshops related to patient intake processes
- Scheduled and coordinated patient intake appointments, verifying insurance coverage and obtaining necessary authorizations
- Determined patient eligibility by reviewing patient documentation for completeness and accuracy
- Facilitated communication between the referring agency, family members and other stakeholders involved in the process of providing care for clients
Support staff
Pine Rest Christian Mental Health Services
02.2022 - 11.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Direct Support Professional
Beacon Specialized Living Services
11.2021 - 02.2022
- Enhanced patient wellbeing by supporting participation in recreational activities
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Transported clients to doctor's appointments and other related errands
- Monitored client's well-being, safety and comfort under direction of physician
Plasma Technician/Phlebotomist
Biolife Plasma Services
02.2021 - 11.2021
- Ensure the safety of donors when they come in to donate
- Maintain a clean workspace and clean blood or plasma spills when needed
- Documented donors' vitals and lab work
- Perform venipuncture in order to collect plasma
Server
Buffalo Wild Wings
08.2020 - 01.2021
- Collaborated with the host, bus person and cook to serve up food and beverage options
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Calculated charges, issued table checks and collected payments from customers
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
Certified Nursing Assistant
Masonic Pathways
02.2020 - 07.2020
- Documented patient intake and dietary requirements, also assisting with feeding
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Documented information in patient charts and communicated status updates to interdisciplinary care teams
Direct Support Professional
Beacon Specialized Living Services
08.2019 - 01.2020
Server
The Trading Post
08.2018 - 08.2019
Server
The Pizza Place
06.2015 - 07.2018
Education
Bachelor of Business Administration - Human Resources Management
Davenport University
Grand Rapids, MI08.2025
Liberal Arts - Associates -
Mid Michigan Community College
12.2021
High School Diploma -
Newberry High School
05.2018
Skills
- Proper Phone Etiquette
- Team Player
- Customer service management
- Coaching and mentoring
- Scheduling
- Support services
- Attention to detail
- Regulatory compliance
- Microsoft office
Timeline
Intake Coordinator
Pine Rest Christian Mental Health Services
11.2022 - Current
Support staff
Pine Rest Christian Mental Health Services
02.2022 - 11.2022
Direct Support Professional
Beacon Specialized Living Services
11.2021 - 02.2022
Plasma Technician/Phlebotomist
Biolife Plasma Services
02.2021 - 11.2021
Server
Buffalo Wild Wings
08.2020 - 01.2021
Certified Nursing Assistant
Masonic Pathways
02.2020 - 07.2020
Direct Support Professional
Beacon Specialized Living Services
08.2019 - 01.2020
Server
The Trading Post
08.2018 - 08.2019
Server
The Pizza Place
06.2015 - 07.2018
Liberal Arts - Associates -
Mid Michigan Community College
High School Diploma -
Newberry High School
Bachelor of Business Administration - Human Resources Management
Davenport University
Similar Profiles
Brittany SmithBrittany Smith
Registered Nurse at Pine Rest Christian Mental Health ServicesRegistered Nurse at Pine Rest Christian Mental Health Services
Kelly LehmanKelly Lehman
Team Support at Pine Rest Christian Mental Health ServicesTeam Support at Pine Rest Christian Mental Health Services
STEPHANIE MANNSTEPHANIE MANN
BACHELORS LEVEL CLINICAL COORDINATOR at Pine Rest Christian Mental Health ServicesBACHELORS LEVEL CLINICAL COORDINATOR at Pine Rest Christian Mental Health Services